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Genesys Cloud VS Avaya Aura

Compare Genesys Cloud VS Avaya Aura and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Avaya Aura logo Avaya Aura

Avaya Aura is an enterprise collaboration software.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Avaya Aura Landing page
    Landing page //
    2023-07-30

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Avaya Aura videos

+ Add

A Deep Dive into Avaya Aura Architecture

More videos:

  • Review - Avaya Aura® Contact Center and Contact Center Select 7 0 Knowledge Transfer Part 1
  • Review - Avaya Aura SIP Trunking Training

Category Popularity

0-100% (relative to Genesys Cloud and Avaya Aura)

Genesys Cloud

Avaya Aura

Communication
86 86%
Communication
14% 14
Enterprise Communication
84 84%
Enterprise Communication
16% 16
Customer Support
81 81%
Customer Support
19% 19
Call Center Software
84 84%
Call Center Software
16% 16

User comments

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What are some alternatives?

When comparing Genesys Cloud and Avaya Aura, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Dixa - Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

Genesys Engage - Contact Center Operations

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

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