Software Alternatives & Reviews

Fuse IM VS Fullbay

Compare Fuse IM VS Fullbay and see what are their differences

Fuse IM logo Fuse IM

One inbox customer messaging for sales & marketing that reduces workload so that you can move faster with Live Chat, Help Center and AI Automation.

Fullbay logo Fullbay

Fullbay is built for HD repair shops & fleet managers. It improves tech efficiency, bills parts, and makes invoicing a snap.
  • Fuse IM Landing page
    Landing page //
    2023-05-16

A customer service platform for startups and small businesses that reduces workload and helps you resolve issues faster. Fuse IM integrates conversations, a shared inbox, and your own help center to help automate your customer support.

Customizable.

A Messenger that can not only match your brand; a customizable home screen enables you to display information and actions to visitors and customers that are important to you.

Messaging your own way.

Our Message Flows give you control over how messages should reach you, so you can work the way you need to, whether that's with open live chat, one-way messages, AI-first handling, and conversations that remain closed. You can even disable chat buttons and create something bespoke.

AI-powered answers and conversations.

Provide instant responses to common questions using the content in your help center or pages you import. There's no setup or training required, so you can get going in minutes. Seamlessly take over conversations when you're ready to jump in.

  • Fullbay Landing page
    Landing page //
    2021-04-19

Commercial fleet repair shop management software. No one-size-fits-all here. Fullbay is purpose-built for shops working on medium-and-heavy-duty equipment. This cloud-based app is loaded with features that will let you leave the shop for a long-overdue vacation. Integrations with MOTOR, Worldpay, FleetNet, and QuickBooks make administrative work a snap. Bill every part, keep up with invoicing, and make your techs more efficient. Our customer portal lets your clients check on repair & maintenance

Fuse IM

Website
fuse.chat
$ Details
freemium $45.0 / Monthly (Pro, 5 Users, Unlimited Messages, Unlimited Contacts)
Platforms
Web Browser REST API JavaScript Windows iOS Android
Release Date
2020 June

Fullbay

$ Details
paid
Platforms
Web Windows Browser Mac OSX iOS Android Google Chrome Firefox Safari iPhone Chrome OS Internet Explorer Windows Phone
Release Date
-

Fuse IM features and specs

No features have been listed yet.

Fullbay features and specs

  • Service order workflow: Receive repair requests and generate service orders quickly and efficiently.
  • Inventory Management: Manage parts across multiple locations and easily order from vendors.
  • Estimates and Invoices: Easily send estimates to customers and receive electronic approvals before starting work.
  • Customer Communication: Keep customers in the loop on repair progress with simple two-way communication.
  • Integrated Accounting: Reduce administrative overhead with automated bookkeeping that easily syncs with external accounting programs.

Fuse IM videos

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Fullbay videos

How Does Fullbay Work?

More videos:

  • Demo - The Fullbay Story

Category Popularity

0-100% (relative to Fuse IM and Fullbay)
Customer Support
100 100%
0% 0
Maintenance Management
0 0%
100% 100
Live Chat
100 100%
0% 0
Auto Repair
0 0%
100% 100

Questions and Answers

As answered by people managing Fuse IM and Fullbay.

What makes your product unique?

Fuse IM's answer

Fuse IM stands out from other customer service platforms due to its distinctive features and capabilities. These are the three key factors that set Fuse IM apart:

  • Advanced AI Assistance: Fuse IM utilizes cutting-edge artificial intelligence to provide smart and efficient customer support. The AI-powered system can instantly answer customers' queries from your integrated help center and assist your team when responding from the inbox.

  • User-Designed Chat Box: With Fuse IM, you can go beyond branding customization and design your own user interface (UI) for the chat box. Promote your own content and calls to action first, creating a unique and personalized experience.

  • Tailored Messaging Options: Fuse IM understands that businesses have diverse messaging requirements. Whether you prefer open live chat, one-way messages, or a combination of both, Fuse IM gives you flexible messaging options that align with your specific needs, ensuring seamless communication within your sales and support funnels.

Fuse IM stands out with advanced AI assistance, a user-designed chat box, and tailored messaging options, making it a unique and powerful customer service platform.

User comments

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What are some alternatives?

When comparing Fuse IM and Fullbay, you can also consider the following products

GoSquared Live Chat - Beautiful, simple, and free live chat for your website

Mitchell 1 - Mitchell 1 is a leader in providing automotive repair software and repair shop solutions that simplify everyday tasks for automotive professionals.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Shopware - Shopware is an open source e-commerce software.

Drift - A messaging app that helps you grow your business.

Shopmonkey - Shopmonkey - The #1 Auto Repair Shop Management Software for Mechanics, Auto Repair Shops, Motorcycle Shops, Truck Repair & Body Shops. Start a FREE trial!