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FreeScout VS UserEcho

Compare FreeScout VS UserEcho and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

FreeScout logo FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...

UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
  • FreeScout Landing page
    Landing page //
    2022-01-21
  • UserEcho Landing page
    Landing page //
    2021-10-22

FreeScout videos

No FreeScout videos yet. You could help us improve this page by suggesting one.

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UserEcho videos

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UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

Category Popularity

0-100% (relative to FreeScout and UserEcho)

FreeScout

UserEcho

Help Desk
22 22%
Help Desk
78% 78
Customer Support
22 22%
Customer Support
78% 78
Customer Service
41 41%
Customer Service
59% 59
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

User comments

Share your experience with using FreeScout and UserEcho. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare FreeScout and UserEcho

FreeScout Reviews

We have no reviews of FreeScout yet.
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UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

Social recommendations and mentions

Based on our record, FreeScout seems to be a lot more popular than UserEcho. While we know about 12 links to FreeScout, we've tracked only 1 mention of UserEcho. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

FreeScout mentions (12)

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UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: about 1 year ago

What are some alternatives?

When comparing FreeScout and UserEcho, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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