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Five9 VS Dovetail

Compare Five9 VS Dovetail and see what are their differences

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  2. » Videos
  3. » Reviews
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Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

Dovetail logo Dovetail

Mobile Cloud-Based Dental Software
  • Five9 Landing page
    Landing page //
    2023-05-12
  • Dovetail Landing page
    Landing page //
    2023-09-27

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Dovetail videos

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Barrell Dovetail Whiskey Review! Breaking the seal episode #58

More videos:

  • Review - Barrell Dovetail Review
  • Review - Barrell Dovetail Review

Category Popularity

0-100% (relative to Five9 and Dovetail)

Five9

Dovetail

Communication
100 100%
Communication
0% 0
User Experience
0 0%
User Experience
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and Dovetail

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Dovetail Reviews

We have no reviews of Dovetail yet.
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Social recommendations and mentions

Based on our record, Dovetail seems to be a lot more popular than Five9. While we know about 14 links to Dovetail, we've tracked only 1 mention of Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 2 years ago

Dovetail mentions (14)

  • How to store customer interviews
    Most of my friends at Canva and Atlassian swear by Dovetail (dovetail.com) which was pretty much built for this workflow. Source: 6 months ago
  • The Best Marketing Research Tools I've Found - A post going for the 2024 AI era
    2 - DoveTail: Qual study tool; really love this one and it has a lot of features. Auto-transcription, sentiment analysis, and customizable data organization to streamline research analysis. Source: 6 months ago
  • Interview coding software
    Dovetail. We have played with this for our studies and really like it, it creates video clips out of your time stamps. https://dovetail.com/. Source: 12 months ago
  • I tried to describe how you can use a digital whiteboard (e.g., Miro, Mural, FigJam) to tag user interviews. The main advantage is that you can quickly categorize things visually in at least three different ways, which seems useful. Any comments, shared experience, or suggestions?
    Nice way to visualize your research. There is also an app called Dovetail where you can also tag and organize findings. Source: over 1 year ago
  • Research Repositories - what are you using?
    Https://dovetailapp.com/ and https://condens.io/ (both excellent and specifically focused on user research). Source: almost 2 years ago
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What are some alternatives?

When comparing Five9 and Dovetail, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Condens.io - Make storing, analyzing and sharing all UX research data easier, faster and more enjoyable.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

EnjoyHQ - A customer research platform for product teams

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