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Five9 VS Condens.io

Compare Five9 VS Condens.io and see what are their differences

LiveSession
LiveSession helps you analyze users’ behavior, improve UX, find JS bugs, and increase conversion rates using session replays, and event-based product analytics. featured
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Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

Condens.io logo Condens.io

Make storing, analyzing and sharing all UX research data easier, faster and more enjoyable.
  • Five9 Landing page
    Landing page //
    2023-05-12
  • Condens.io Landing page
    Landing page //
    2020-04-23

Analyze qualitative data from user research
  • Note taking and Ai-assisted tagging
  • Automated transcription and video editing
  • Digital whiteboard with affinity clusters, journey maps and more

Share findings online

  • Viewers don't need a Condens account to see findings
  • Hide participant information for data privacy
  • Use short clips and highlight reels as evidence

Build a UX research repository

  • All research insights in one place
  • Separate interface for colleagues to find existing research
  • Full control which data is shared with colleagues

Five9

Website
five9.com
Pricing URL
Official Five9 Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Condens.io

Website
condens.io
Pricing URL
Official Condens.io Pricing
$ Details
paid Free Trial $15.0 / Monthly
Platforms
Browser Web
Release Date
2019 June
Edit details

Five9 features and specs

No features have been listed yet.

Condens.io features and specs

  • AI-assisted tagging: Tag notes from user research quickly
  • Media highlights: Create clips from audio and video recordings
  • Affinity clustering: Cluster related evidence to come up with findings
  • Sharing: Make UX research findings accessible online
  • UX research repository: Store past research in a structured manner to find it again easily

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Condens.io videos

+ Add

Condens.io Demo

Category Popularity

0-100% (relative to Five9 and Condens.io)

Five9

Condens.io

Communication
100 100%
Communication
0% 0
User Experience
0 0%
User Experience
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
UX
0 0%
UX
100% 100

User comments

Share your experience with using Five9 and Condens.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and Condens.io

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Condens.io Reviews

We have no reviews of Condens.io yet.
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Social recommendations and mentions

Based on our record, Condens.io should be more popular than Five9. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 2 years ago

Condens.io mentions (3)

  • Research Repositories - what are you using?
    Https://dovetailapp.com/ and https://condens.io/ (both excellent and specifically focused on user research). Source: almost 2 years ago
  • Research repository tips
    Other options include EnjoyHQ, Aurelius, and Condens. Out of those 3, I tried Condens last year and gave up on it, because the transcription quality was sub-par. When we were considering which tool to use earlier this year, the video montage option and the ability to do the analysis fully from the tool swayed us, and we ended up picking Dovetail. So it really depends on what you want the repository to do, support... Source: over 2 years ago
  • Tools to automate analysis of interview notes?
    Look at Condens. We demo’d it last year. I like it a lot as a tool to aid in synthesis. Didn’t end up going with it because it didn’t meet all of our requirements as a team, but I was still very impressed. Source: about 3 years ago

What are some alternatives?

When comparing Five9 and Condens.io, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Dovetail - Mobile Cloud-Based Dental Software

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

EnjoyHQ - A customer research platform for product teams

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

UserBit - A full-stack qualitative research platform for UX & product teams.

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