Software Alternatives & Reviews

Fingertip VS HelpScout

Compare Fingertip VS HelpScout and see what are their differences

Fingertip logo Fingertip

Fingertip is the best business management app to streamline your decision making. Make your decisions visible, measurable and manageable with Fingertip!

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Fingertip Fingertip helps create an interactive agenda with set timings and responsible presenters to make meetings more productive and useful.
    Fingertip helps create an interactive agenda with set timings and responsible presenters to make meetings more productive and useful. //
    2024-04-16
  • Fingertip By inviting teams to collaborate in the decision making process with Fingertip, you get better input, earlier buy-in, and more accurate decisions.
    By inviting teams to collaborate in the decision making process with Fingertip, you get better input, earlier buy-in, and more accurate decisions. //
    2024-04-16
  • Fingertip Fingertip provides clarity to plan and execute strategic processes with transparency and accountability.
    Fingertip provides clarity to plan and execute strategic processes with transparency and accountability. //
    2024-04-16
  • Fingertip Follow upcoming and prioritized Tasks and their progress on a Kanban board and provide visibility for relevant people to follow.
    Follow upcoming and prioritized Tasks and their progress on a Kanban board and provide visibility for relevant people to follow. //
    2024-04-16
  • Fingertip Fingertip is the one-stop shop for leadership, that makes leading in Teams visible, measurable and accountable.
    Fingertip is the one-stop shop for leadership, that makes leading in Teams visible, measurable and accountable. //
    2024-04-16

Organizations are wasting most of their day communicating and engaging in Teams. Fingertip helps them to lead their work, teams and organizations in a collaborative, accountable and productive way easily, as part of the daily Teams experience.

It makes meetings more efficient, improves decision making, action point follow up, and increases transparency and collaboration. It's the ideal tool for both leaders and teams in small and big organizations.

Fingertip removes the bottlenecks of leading and collaboration. It streamlines your vital work into one single experience reducing the need to switch applications and repetitive tasks.

Uniquely it combines your Teams content and discussion, with the right context and gives you the business direction to get things done together.

Key features:

  • Smart Meeting Agenda Builder and entire meeting lifecycle management
  • Best in class Decision making / Approval process and governance system
  • Objectives and their Key Results to make work measurable and inspire transformation
  • Delegate vital Tasks to your colleagues and ensure accountable completion with everyone’s jobs-to-be done
  • Build and execute your Plans and Project portfolios and reduce slides and spreadsheets
  • Tie your Chats & Posts with numerous activators like meetings, tasks, files, decisions, approvals etc.
  • Situational awareness of all Teams channels in one place to reduce reporting
  • Facilitate and prioritize challenges with many different kanban style boards using drag & drop
  • Learn faster with integrated feedback loops and quality assessment
  • Role based enterprise level security and installation setup in less than an hour
  • Great use cases for steering teams, sales, marketing, services, product, admin etc. in all industries
  • Risk free cost of ownership: Exceptional price / performance and adoption speed in your organization
  • Use Fingertip as an Teams app, channel tab, popup and in posts
  • HelpScout Landing page
    Landing page //
    2023-07-14

Fingertip

$ Details
paid Free Trial €9.9 / Monthly (per user, 10 license minimum, paid annually in advance)
Platforms
Microsoft Teams
Release Date
2023 August

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-

Fingertip videos

Fingertip - The modern way to lead and get things done, together.

More videos:

  • Demo - Improve leadership team effectiveness with Fingertip in Microsoft Teams
  • Demo - Fingertip - Manage your project portfolio in 5 minutes
  • Demo - Fingertip Decision Making explained in 3 minutes
  • Demo - Fingertip Meeting Management explained in 4 minutes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Fingertip and HelpScout)
Project Management
100 100%
0% 0
Help Desk
0 0%
100% 100
Meeting Management
100 100%
0% 0
Customer Support
0 0%
100% 100

Questions and Answers

As answered by people managing Fingertip and HelpScout.

Which are the primary technologies used for building your product?

Fingertip's answer

Fingertip is built for Microsoft Teams using the Power Platform and seamlessly connects to any M365 environment.

What's the story behind your product?

Fingertip's answer

We founded Fingertip in 2011 with a simple goal in mind: Reinvent decision making to help organizations of all sizes make better decisions. 10+ years of experience in digitizing leadership processes of all shapes and sizes: corporate strategy implementation, startup operational leadership practices, social decision making cultural transformation – made us a true pioneer of modern work.

Our first journey was on the Salesforce.com platform, with the idea of bringing decision making and leadership as close to the customer as possible. When work globally went online overnight, helping to solve the leadership challenges of remote work was a natural next step for us. We pivoted our tech stack over to Microsoft Teams which became the winning platform for hybrid work with good collaboration, communication and engagement in the core.

Today Fingertip is the frontrunner of modern hybrid leadership tech. Our platform enables leaders to decide, meet, plan and complete work with speed and transparency. It allows collaboration of unheard proportions anywhere, anytime, providing organizations with the situational awareness they need to create a winning strategy in the fourth industrial revolution.

How would you describe your primary audience?

Fingertip's answer

Most of our customers are executive leaders in companies who are pioneering digitalization in their respective fields. Fingertip is mostly used in executive leadership teams to improve communication, transparency, situational awareness and collaboration, helping them get things done together.

Why should a person choose your product over its competitors?

Fingertip's answer

Fingertip was invented for organizations to spend less time in communication and leadership activities, not more. Thus it streamlines every working day to focus on the most important things for the organization's success, while staying informed of all the other activity in the company. It creates an environment of asynchronous collaboration with radical transparency to reduce the cognitive load of communicating and staying informed with active measures.

What makes your product unique?

Fingertip's answer

Fingertip is the first enterprise leadership system that is natively integrated in the M365 system, which is used by hundreds of millions of people globally. Our approach is centered around social decision making, where decisions are the core driver of change and value in companies. Thus leadership with Fingertip revolves around everyone participating in decision making both as an accountable and as a contributor.

Fingertip wants to break the cycle of spreadsheet- and presentation-based leadership, and make leadership a social and transparent process. With Fingertip, everyone is a leader. Fingertip can radically reduce the tools required for everyday knowledge work leadership, while keeping everyone up to pace of the organization's goals and trajectories.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fingertip and HelpScout

Fingertip Reviews

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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Fingertip mentions (0)

We have not tracked any mentions of Fingertip yet. Tracking of Fingertip recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Fingertip and HelpScout, you can also consider the following products

GroupMap - GroupMap is a software program that allows you to harness group creativity and the power of collaboration through group brainstorming.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Front - multi-channel inbox service for collaborative teams

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jell - Helping distributed teams thrive through async daily standups - all in minutes a day.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!