Faveo HELPDESK
Zendesk
Freshdesk
HelpScout
LiveAgent
Salesforce Service Cloud
Front
GrooveHQ
JitBit Helpdesk
Zendesk
Freshdesk
HelpScout
osTicket
UseResponse
HappyFox
Intercom
Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".
Enterprise-grade help desk at a moderate price.
Faveo HELPDESK JitBit HelpdeskDespite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.
Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too
Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
osTicket - osTicket is a widely-used open source support ticket system.
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
