Software Alternatives, Accelerators & Startups

eXo Platform VS NICE inContact

Compare eXo Platform VS NICE inContact and see what are their differences

eXo Platform logo eXo Platform

Digital workplace solution

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • eXo Platform Landing page
    Landing page //
    2023-05-06

eXo Platform is an all-in-one digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost collaboration and manage company knowledge.

To achieve this, eXo Platform offers a rich set of features such as enterprise social networking (people profiles, directory, activity streams, notifications, etc.), corporate or team spaces, document management, content publishing, wikis, calendars, task management, forums, polls, private or team chat, video calls, and search function for quickly finding any information. The platform also helps boost employee engagement through gamification, reward programs, employee recognition tools and more.

Features can be switched on or off according to your needs. You can brand and personalize the interface of the platform, build internal resource centers, news areas, collaborative spaces, communities and tailor each one of them with all the content and apps you need.

The platform is accessible from any web browser. Mobile apps for Android and iOS devices are also available and allow users on the go to be notified about important things through push notifications and access all of the platform’s features.

  • NICE inContact Landing page
    Landing page //
    2023-10-04

eXo Platform videos

eXo Platform en 2 minutes

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to eXo Platform and NICE inContact)
Project Management
100 100%
0% 0
Communication
24 24%
76% 76
Task Management
100 100%
0% 0
Enterprise Communication
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare eXo Platform and NICE inContact

eXo Platform Reviews

  1. Empowering Digital Collaboration with Exo Platform

    Knowledge Management: Encourages knowledge sharing and retention through wikis, forums, and document repositories.

    👍 Pros:    The platform's security measures ensure the protection of sensitive data, while its scalability caters to the diverse needs of organizations of all sizes.
    👎 Cons:    Potential users should be aware of the platform's learning curve, resource requirements, and potential integration challenges.
  2. eXo Platform Delivers Outstanding Features with Exceptional Support

    Utilizing eXo has been truly remarkable. The platform encompasses all the essential features for effective collaboration and communication, and the support from the customer success team has been invaluable in facilitating a smooth transition.

  3. Knowledgeable and Collaboration

    exo stands out in enhancing user engagement by cultivating a lively and inclusive community. Utilizing forums, discussion boards, and collaborative projects, users can connect, share insights and mutually learn, fostering a dynamic ecosystem of knowledge and collaboration.


50 Best Computer-Based Training Tools
eXo Platform is open-source digital workplace software that includes a number of collaboration, communication, employee reward, and knowledge management features. It gives employees access to a company’s knowledge base that consists of documents. Employees can directly view compliance documents and learning materials in all popular formats online. The platform also has an...

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

What are some alternatives?

When comparing eXo Platform and NICE inContact, you can also consider the following products

Workplace by Facebook - Connect everyone in your company and turn ideas into action.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Communifire - Enterprise Social Collaboration Software

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

HumHub - HumHub is a free social network software and framework built to give you the tools to make teamwork easy and successful.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.