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EspoCRM VS ManageEngine SupportCenter Plus

Compare EspoCRM VS ManageEngine SupportCenter Plus and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

EspoCRM logo EspoCRM

EspoCRM is open source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type.

ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
  • EspoCRM Landing page
    Landing page //
    2022-08-05

EspoCRM is a web-based application designed with the needs of startups, small and mid-size companies in mind. The software offers a wide range of features for automating every aspect of your business - from simple management of customer interactions and monitoring of the deal progress to advanced reporting and business process automation. It creates a unique and collaborative working environment for your employees with access all the necessary data at any time and from any place.

  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09

EspoCRM

Website
espocrm.com
$ Details
free
Platforms
REST API PHP JavaScript NGINX
Release Date
2014 February
Edit details

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Release Date
-
Edit details

EspoCRM features and specs

  • Sales management: Quotes, Sales Orders, Invoices
  • Marketing Automation: Campaigns, Email Templates, Target Lists
  • Customer Support: Customer Portals
  • Inventory Managment: Products & Product Catalogs
  • Telephony: Voip Integration, Voice Messages, Inbound & Outbound Calls
  • Team Collaboration: Real-time Notifications, Stream, Shared Calendars
  • Reports & analytics: Grid & List Reports, Revenue Forecasts
  • Data Synchronization: Google Contacts & Calendar, Outlook Contacts & Calendar

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

EspoCRM videos

+ Add

Using EspoCRM

More videos:

  • Review - EspoCRM - General Overview | CRM
  • Review - Workflow in EspoCRM | Powerful Automation in your Business

ManageEngine SupportCenter Plus videos

No ManageEngine SupportCenter Plus videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to EspoCRM and ManageEngine SupportCenter Plus)

EspoCRM

ManageEngine SupportCenter Plus

CRM
97 97%
CRM
3% 3
Help Desk
0 0%
Help Desk
100% 100
Sales
100 100%
Sales
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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What are some alternatives?

When comparing EspoCRM and ManageEngine SupportCenter Plus, you can also consider the following products

CiviCRM - A Constituent relationship management for the Civic Sector

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Mautic - Mautic is marketing automation software (email, social, & more).

Salesforce - CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

Less Annoying CRM - A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Ask Avenue - Ask Avenue is a two-way communication medium between potential homebuyers/sellers and realtors.

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