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ManageEngine SupportCenter Plus VS CiviCRM

Compare ManageEngine SupportCenter Plus VS CiviCRM and see what are their differences

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ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

CiviCRM logo CiviCRM

A Constituent relationship management for the Civic Sector
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • CiviCRM Landing page
    Landing page //
    2021-10-18

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

CiviCRM

Website
civicrm.org
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

CiviCRM features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus videos

No ManageEngine SupportCenter Plus videos yet. You could help us improve this page by suggesting one.

+ Add video

CiviCRM videos

+ Add

2014 CiviCRM User Summit Review

More videos:

  • Review - CiviLive: COVID-19 – Using WordPress & CiviCRM
  • Review - CiviCRM for Absolute Beginners

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and CiviCRM)

ManageEngine SupportCenter Plus

CiviCRM

Help Desk
100 100%
Help Desk
0% 0
CRM
10 10%
CRM
90% 90
Sales
0 0%
Sales
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Social recommendations and mentions

Based on our record, CiviCRM seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ManageEngine SupportCenter Plus mentions (0)

We have not tracked any mentions of ManageEngine SupportCenter Plus yet. Tracking of ManageEngine SupportCenter Plus recommendations started around Mar 2021.

CiviCRM mentions (10)

  • Self hosted club management software
    Apart from Admidio which has already been mentioned, another option to explore is CiviCRM. Source: about 1 year ago
  • Is it possible for a political candidate to run completely off of free press?
    As a software developer, I looked at some of what they did, and some of what is commercially available for candidates. The guy who won in the races I ran in was spending $1500/month for a website that was a simple brochure. Something that could be set up for even folks running for school board might be a simple hosted brochure/blog site with Wordpress as a front-end, with CivCRM keeping track of volunteers and... Source: about 1 year ago
  • Looking for a membership management system
    Https://civicrm.org/ [this works with a cms like drupal, wordpress, joomla etc]. Source: almost 2 years ago
  • CRM for a freelancer / for software related companies
    So far I found Chatwoot, CiviCRM, Corteza, ERPNext, EspoCRM, Dolibarr, Odoo, OroCRM, Mautic, SuiteCRM and X2CRM and there are probably even much more available. It seems that Odoo and ERPNext are huge but also very flexible (with many extensions available). Source: about 2 years ago
  • Management of non-profit organisation
    If you are already using wordpress, you may also want to look at CiviCRM [https://civicrm.org/] for managing members etc. It is used by non-profit orgs. Source: over 2 years ago
View more

What are some alternatives?

When comparing ManageEngine SupportCenter Plus and CiviCRM, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

EspoCRM - EspoCRM is open source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type.

Aprive - Aprive is a FREE CRM which is powered by Acquaint Softtech Private Limited to help you manage and convert your leads easily while enabling you to grow your team’s performance and make smart decisions.

Mautic - Mautic is marketing automation software (email, social, & more).

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Zoho CRM - Omnichannel CRM for Businesses of all sizes

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