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Ellieva VS Salesforce Service Cloud

Compare Ellieva VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Ellieva logo Ellieva

Ellie is an Smart Business Assistant Powered by AI, where businesses can use for customer engagement, Customer support/Help desk agent, lead generation and cost reduction.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • Ellieva Landing page
    Landing page //
    2021-09-16

Ellie is an omni-channel, multi-lingual smart business assistant with speech recognition for automating business tasks integrating with backend systems. With the power of AI where you can converse using the speech and make Ellie respond to your customers by assisting them with their queries. The possible use cases can be L1 level support, Ticket / complaint / order status / booking appointments / FAQs/ Product finder / Queries / registrations / dynamic forms / surveys / feedback. Ellie can be made available in many customer touchpoints like Web / Mobile / Facebook / Telephone and consumer voice devices like Google Assistant / Alexa and Siri.

  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

Ellieva videos

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Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to Ellieva and Salesforce Service Cloud)

Ellieva

Salesforce Service Cloud

Chatbots
100 100%
Chatbots
0% 0
Help Desk
0 0%
Help Desk
100% 100
Live Chat
100 100%
Live Chat
0% 0
Customer Support
0 0%
Customer Support
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Ellieva and Salesforce Service Cloud

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Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing Ellieva and Salesforce Service Cloud, you can also consider the following products

Cheetah - Legal Research

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

MA3000 - MA3000 is a world class legal calendaring and docketing software program with integrated data services and rules-based scheduling.

Zoho Desk - Industry's first context-aware Helpdesk Software

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