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Elastix VS PlayVox

Compare Elastix VS PlayVox and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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Elastix logo Elastix

Elastix is an open source Unified Communications Server software that brings together IP PBX...

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • Elastix Landing page
    Landing page //
    2022-10-10
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Elastix videos

+ Add

OVERVIEW OF ISSABEL IP-PBX & COMPARISON WITH ELASTIX IP-PBX | REVIEW |

More videos:

  • Review - Elastix miniUCS IP PBX Review / Unboxing
  • Review - Elastix microUCS IP PBX Review / Unboxing

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to Elastix and PlayVox)

Elastix

PlayVox

Enterprise Communication
100 100%
Enterprise Communication
0% 0
Communication
25 25%
Communication
75% 75
Work Management
0 0%
Work Management
100% 100
VoIP
100 100%
VoIP
0% 0

User comments

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What are some alternatives?

When comparing Elastix and PlayVox, you can also consider the following products

freepbx - FreePBX is a web-based open source GUI that controls and manages Asterisk (PBX).

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

FreeSWITCH - FreeSWITCH is an open-source media application designed to support popular protools such as SIP and WebRTC and provides a platform to develop voice and video applications.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Asterisk - An open source telephony switching and private branch exchange service for Linux.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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