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PlayVox VS FreeSWITCH

Compare PlayVox VS FreeSWITCH and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

FreeSWITCH logo FreeSWITCH

FreeSWITCH is an open-source media application designed to support popular protools such as SIP and WebRTC and provides a platform to develop voice and video applications.
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

  • FreeSWITCH Landing page
    Landing page //
    2023-09-13

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

FreeSWITCH videos

+ Add

FreeSWITCH Explained

More videos:

  • Review - ClueCon Weekly - Feb 10, 2016 - FreeSWITCH Team - Year in Review

Category Popularity

0-100% (relative to PlayVox and FreeSWITCH)

PlayVox

FreeSWITCH

Communication
37 37%
Communication
63% 63
Work Management
100 100%
Work Management
0% 0
VoIP
0 0%
VoIP
100% 100
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

Share your experience with using PlayVox and FreeSWITCH. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, FreeSWITCH seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

PlayVox mentions (0)

We have not tracked any mentions of PlayVox yet. Tracking of PlayVox recommendations started around Mar 2021.

FreeSWITCH mentions (1)

  • Ask HN: What is the best privacy focussed video doorbell?
    I thought FREESwitch was the new hotness in PBX software? https://freeswitch.com/. - Source: Hacker News / over 2 years ago

What are some alternatives?

When comparing PlayVox and FreeSWITCH, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Asterisk - An open source telephony switching and private branch exchange service for Linux.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

freepbx - FreePBX is a web-based open source GUI that controls and manages Asterisk (PBX).

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

FusionPBX - FusionPBX is an open source FreeSWITCH GUI.

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