Software Alternatives, Accelerators & Startups

Dwall.Online VS SympoQ

Compare Dwall.Online VS SympoQ and see what are their differences

Dwall.Online logo Dwall.Online

Digital signage software, services and support that enable you to create and publish engaging media and apps for your visitors and clients

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.
  • Dwall.Online Landing page
    Landing page //
    2023-10-04

Digital Signage is the perfect system to deliver communications and use advertising displays within any organisation, giving real time access to content and a more engaging platform for the audience to interact with. DWall.Online digital signage software makes it easier than ever for you to put meaningful content on any screen, in any location. Use it to remotely manage your digital signage content from any browser, at any time and wirelessly send updates to your screen.

  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

Dwall.Online

Pricing URL
-
$ Details
paid Free Trial $10.0 / Monthly (per device)
Platforms
-
Release Date
-

SympoQ

Website
sympoq.com
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May

Dwall.Online features and specs

No features have been listed yet.

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Category Popularity

0-100% (relative to Dwall.Online and SympoQ)
Digital Signage
100 100%
0% 0
Customer Support
0 0%
100% 100
Content Management System
Help Desk And Ticketing
0 0%
100% 100

Questions and Answers

As answered by people managing Dwall.Online and SympoQ.

How would you describe your primary audience?

SympoQ's answer:

Startups and agile support teams.

What makes your product unique?

SympoQ's answer:

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer:

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer:

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer:

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer:

  • Software companies
  • Telecom operators

User comments

Share your experience with using Dwall.Online and SympoQ. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Dwall.Online seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Dwall.Online mentions (1)

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

What are some alternatives?

When comparing Dwall.Online and SympoQ, you can also consider the following products

BroadSign - BroadSign is a tool that lets you spread your company's message across the city and across the world through the use of robust and dynamic digital marketing.

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Signage Space - Cloud-based digital signage solution for human beings. Reduced upfront cost, instant updates, reachable from anywhere and any time.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Yodeck - Yodeck enables you to design and schedule your digital signage on Raspberry Pi easily from the web, using your computer, tablet or smartphone.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community