Drift VS Copper

Compare Drift VS Copper and see what are their differences

Pipedrive

Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams. featured

Contents:

» Base Details
» Videos
» Reviews
» Alternatives

Drift

A messaging app that helps you grow your business.

Copper

Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

Landing page //
2023-10-23

Landing page //
2023-05-09

Drift

Website: drift.com
Pricing URL: Official Drift Pricing
Release Date: 2015 January
Startup details
Country: United States
State: Massachusetts
City: Boston
Founder(s): David Cancel
Employees: 250 - 499

Edit details

Copper

Website: copper.com
Pricing URL: Official Copper Pricing
Release Date: -

Edit details

Drift features and specs

Real-time Customer Engagement
Drift allows you to engage with website visitors in real-time through live chat, helping to convert leads faster and improving customer service.
AI-Powered Chatbots
Drift provides AI-powered chatbots that can handle basic customer inquiries and route them to the appropriate representative, saving time and resources.
Advanced Analytics
Drift offers comprehensive analytics tools to track chat performance, customer behavior, and conversion rates, which helps businesses make informed decisions.
Integration Capabilities
Drift integrates well with popular CRM systems, marketing tools, and other third-party applications, enhancing overall workflow and data synchronization.
Customizable Chat Widgets
Drift provides customizable chat widgets that can be tailored to match the branding and specific needs of your website, offering a cohesive user experience.

Possible disadvantages of Drift

Cost
Drift can be relatively expensive compared to other live chat solutions, making it less accessible for small businesses or startups with limited budgets.
Complexity
The platform has a steep learning curve, especially for those who are not tech-savvy, which can make the initial setup and usage challenging.
Limited Features in Free Plan
The free version of Drift offers limited features, which may not meet the needs of businesses looking for more advanced functionalities.
Performance Issues
Some users have reported occasional performance issues, such as lagging or downtime, which can disrupt customer engagement efforts.
Over-Reliance on Automation
While AI-powered chatbots are a significant advantage, an over-reliance on them can sometimes lead to a lack of personal touch, potentially alienating customers.

Copper features and specs

Integration with Google Workspace
Copper integrates seamlessly with Google Workspace, allowing users to manage CRM tasks directly within Gmail, Google Drive, Calendar, and other Google services. This native integration enhances productivity and reduces the need for switching between different applications.
User-friendly Interface
The platform is designed with ease-of-use in mind, featuring an intuitive and straightforward user interface. This makes it accessible for users with varying levels of technical expertise.
Customization Options
Copper provides a range of customization options, allowing users to tailor the CRM to their specific business processes and workflows. This flexibility can help businesses align the tool more closely with their unique needs.
Automated Workflow
The CRM offers robust automation features, such as task automation, follow-up reminders, and automated data entry, which help save time and ensure that important activities are not missed.
Strong Customer Support
Copper is known for its responsive customer support team, offering multiple channels for assistance including live chat, email, and phone support. This ensures users can quickly resolve any issues they encounter.

Possible disadvantages of Copper

Limited Advanced Features
While Copper is powerful for basic CRM tasks, it lacks some of the advanced features found in more complex CRM systems, such as extensive analytics, advanced custom reporting, and intricate sales automation capabilities.
Cost
Copper's pricing can be relatively high compared to other CRMs, especially for small businesses or startups with tight budgets. The costs can add up quickly, particularly when additional features or higher-tier plans are required.
Mobile App Limitations
The mobile app, although functional, does not offer the same level of features and usability as the web version. Some users might find the mobile experience limiting for on-the-go CRM management.
Dependency on Google Workspace
Since Copper is heavily integrated with Google Workspace, businesses not using Google services may find the CRM less attractive or useful. Additionally, any issues with Google services could impact CRM functionality.
Limited Third-Party Integrations
Copper offers fewer third-party integrations compared to some other CRMs. This limitation can affect businesses that rely on a diverse set of tools and require their CRM to integrate with various software solutions.

Analysis of Drift

Overall verdict

Drift is considered a good option for businesses looking to enhance their customer communication and streamline their sales processes through conversational marketing. Its robust features and user-friendly interface make it a worthwhile tool for many organizations.

Why this product is good

Drift is a well-regarded conversational marketing and sales platform that focuses on enhancing customer engagement, lead generation, and customer support. It is praised for its live chat features, AI-driven chatbots, and seamless integrations with other marketing and sales tools. These features can help businesses improve their customer interactions and increase conversion rates.

Recommended for

Businesses aiming to improve customer engagement and lead generation
Companies looking to integrate chatbots for customer support
Marketing and sales teams seeking to streamline communication processes
Organizations that value integration with existing CRM and marketing tools

Analysis of Copper

Overall verdict

Overall, Copper is considered a good CRM option, especially for small to medium-sized businesses that heavily use Google Workspace. It offers robust features, reliable performance, and good customer support, making it a viable choice for companies looking to streamline their customer relationship management.

Why this product is good

Copper (copper.com) is known for its intuitive CRM platform that integrates seamlessly with Google Workspace. It's designed to help businesses manage their relationships and sales processes efficiently. Users often praise its user-friendly interface, automation capabilities, and the ability to access information directly from their inboxes, which saves time and reduces the need to switch between different apps.

Recommended for

Copper is highly recommended for small to medium-sized businesses, teams that rely on Google Workspace, and organizations looking for an intuitive and easy-to-use CRM solution. It's particularly suited for businesses looking to improve their sales processes and collaboration efficiency without the complexity of more intensive CRM systems.

Drift videos

+ Add

Drift Review | Adam LZ's 240sx

Copper videos

+ Add

How it Works - Copper (formerly ProsperWorks) Crm for Google

Category Popularity

0-100% (relative to Drift and Copper)

Drift

Copper

Customer Support

100 100%

Customer Support

0% 0

CRM

36 36%

CRM

64% 64

Sales

0 0%

Sales

100% 100

Live Chat

100 100%

Live Chat

0% 0

User comments

Share your experience with using Drift and Copper. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Drift and Copper

Drift Reviews

Top 14 AI Lead Generation Software & Tools: A Detailed Comparison

CIENCE offers a complete lead generation solution, combining human expertise with AI-driven tools like MemoryAI for multi-threaded outreach—something tools like Instantly.ai or Copilot.ai lack. Unlike Seamless.ai, which focuses on contact discovery, or Drift, limited to conversational AI, CIENCE covers the full process, from outreach to appointment setting.

Source: www.cience.com

10 best Manychat alternatives in 2024 (free & paid)

Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.

Source: chatfuel.com

12 Best Free Chrome Screen Recorder with audio 2022

Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.

Source: www.geekersoft.com

The 36 Best Marketing Automation Tools to Use in 2020

Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, they’ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...

Source: encharge.io

Copper Reviews

Top 9 Best Copper CRM Alternatives for Businesses in 2023

Are you looking for a CRM system that is similar to Copper CRM but offers more features? There are a number of great CRM systems available that have a lot of the same features as Copper CRM. In this blog post, we’ll take a look at some of the best Copper CRM alternatives. Keep reading to learn more!

Source: magenest.com

Top 21 Salesforce’s Competitors and Alternatives

In Feb 2021, Copper CRM acquired Sherlock. This engagement analytics platform visualizes the entire customer journey and provides information about their intent, engagement, and product usage. With Sherlock, Copper CRM can entice sales teams from Salesforce. [25]

Source: bstrategyhub.com

14 Best Copper CRM Alternatives to Use in 2022

The 14 best Copper alternative solutions mentioned in this CRM comparison for small businesses offer the same or better functionality than Copper CRM. Unlike Copper, these tools not only integrate with G Suite but a variety of other software, providing you the room to work with the tools you like.

Source: www.bigcontacts.com

9 Cheap Salesforce Alternatives that Make CRM as Simple as Amazon.com

Great article Michael! One addition which would be perfect for this list would be ProsperWorks (https://www.prosperworks.com/), a simple CRM for Google Apps. ProsperWorks, seamlessly integrates with Gmail and is highly recommended for small businesses as it is very simple and easy to use with almost zero data entry. Would love to hear what you think!

Source: blog.capterra.com

Social recommendations and mentions

Copper might be a bit more popular than Drift. We know about 1 link to it since March 2021 and only 1 link to Drift. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Drift mentions (1)

Why is google chrome bypassing my firewall?
I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: almost 4 years ago

Copper mentions (1)

Is there anyone taking on Salesforce and Hubspot?
I've seen Copper CRM work quite well for contractors (assuming that your team is using or open to using Google Workspace - if you're not using Google Workspace, I'd probably ask why not? But then recommend you to use Pipedrive if you're not willing to switch to Google Workspace). Source: over 2 years ago

What are some alternatives?

When comparing Drift and Copper, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshsales CRM - A full-fledged CRM for high-velocity sales teams.

Freshsales CRM vs Drift