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Drift for Enterprise VS Tiledesk

Compare Drift for Enterprise VS Tiledesk and see what are their differences

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Build powerful web apps, and create your custom AI apps, no code needed! featured
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Drift for Enterprise logo Drift for Enterprise

Automatically turn website traffic into sales meetings

Tiledesk logo Tiledesk

Maximize support capacity, save on costs, and elevate customer conversations across platforms with AI Agents – no technical skills required! Open Source Alternative to Intercom, Tidio, Landbot, and Voiceflow.
  • Drift for Enterprise Landing page
    Landing page //
    2023-08-06
  • Tiledesk Landing page
    Landing page //
    2023-11-25

Tiledesk is an AI agent (also known as an AI chatbot) builder platform that allows you to automate conversations and daily tasks, minimizing the cost of customer support with your current employees. It revolutionizes the process of creating chatbots with native integrations like OpenAI, HubSpot, Make, and many more. Tiledesk seamlessly connects stakeholders, empowering collaboration, streamlining workflows, and ensuring efficient customer query resolution across different channels.

The key features of Tiledesk are:

  1. Live Chat Widget: Tiledesk provides a dynamic live chat widget that delivers a seamless multichannel experience. Whether customers are accessing your services through a website or mobile platform, the live chat widget allows instant support and fosters real-time interactions, enabling businesses to meet customer needs promptly.

  2. No-Code Chatbot Design: With Tiledesk's intuitive no-code chatbot design builder, businesses can automate customer support processes or enhance lead qualification. The user-friendly interface empowers users without programming knowledge to create powerful chatbot workflows, streamlining operations and delivering exceptional customer experiences.

  3. CRM and Marketing Automation Integration: Tiledesk seamlessly integrates with major CRM and marketing automation tools. This integration unlocks advanced capabilities, allowing businesses to leverage existing systems while benefiting from Tiledesk's comprehensive communication solution. It facilitates efficient customer data management, personalized interactions, and targeted marketing campaigns.

Drift for Enterprise

Website
drift.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Tiledesk

Website
tiledesk.com
Pricing URL
Official Tiledesk Pricing
$ Details
freemium €15.0 / Monthly ("Basic", "1 seat", "5 Chatbots", " 2,000,000 AI Tokens")
Platforms
Web Cloud Android iOS
Startup details
Country
Italy
Edit details

Drift for Enterprise features and specs

  • Real-Time Communication
    Drift allows for real-time chat with website visitors, enabling quick responses to customer queries and improved engagement.
  • Lead Qualification
    Automates the process of qualifying leads through chatbots, ensuring sales teams can focus on high-quality prospects.
  • Integration Capabilities
    Seamlessly integrates with multiple CRM systems and other marketing tools, providing a unified workflow and data management.
  • Customizable Playbooks
    Offers customizable chat playbooks that can be tailored to specific business needs or customer interactions.
  • Analytics and Insights
    Provides detailed analytics and insights into conversations and user behavior, aiding in strategic decision-making.

Possible disadvantages of Drift for Enterprise

  • Pricing
    Drift can be expensive, especially for small businesses or startups, making it less accessible for those with limited budgets.
  • Complex Setup
    The initial setup can be complex and may require a steep learning curve, particularly for those unfamiliar with chat software.
  • Limited Customization
    While offering some customization, there can be limitations compared to building a fully bespoke solution.
  • Over-reliance on Automation
    Excessive reliance on automated responses may result in interactions that lack the personal touch, potentially affecting customer satisfaction.

Tiledesk features and specs

  • Chatbot Design Studio
    Design custom conversation flows with our intuitive drag-and-drop builder.
  • Live chat
    Build live chat in minutes, use AI for automation, keep humans for complex cases.
  • Adaptive multichannel technology
    Design your chatbot once, run it on every channel hassle-free.
  • OpenAI integration
    Create AI agents with the power of the most recent model from OpenAI, ChatGPT-4o.
  • Self hosting or private cloud
    Deploy on-premises or to cloud servers under your control.
  • Multichannel support
    Design your AI agent once and deploy it on every messaging channel
  • Open-source
    Open-source platfrom for crafting high-quality digital agents

Drift for Enterprise videos

+ Add

Drift for Enterprise Sales Cycles

Tiledesk videos

+ Add

Tiledesk Intro

More videos:

  • Tutorial - How to get onboard with Tiledesk
  • Review - Tiledesk vs. Tawk.to
  • Review - Discover Chatbot Design Studio: the no-code platform for customer engagement

Category Popularity

0-100% (relative to Drift for Enterprise and Tiledesk)

Drift for Enterprise

Tiledesk

Customer Support
34 34%
Customer Support
66% 66
CRM
100 100%
CRM
0% 0
Live Chat
28 28%
Live Chat
72% 72
Help Desk
41 41%
Help Desk
59% 59

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Drift for Enterprise and Tiledesk

Drift for Enterprise Reviews

We have no reviews of Drift for Enterprise yet.
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Tiledesk Reviews

  1. Jovana
    · operations at Ybris Cooling ·
    Too easy to use!

    For someone who isn't a developer or a techie at all, for that matter, this software is so easy to use couldn't believe until I've actually tried it! Not only an intuitive dashboard, but also seamless guides for WhatsApp Business and Telegram integration, which are a must these days for any online business. Tiledesk made my life so much easier and worry-free thanks to its built-in chatbots that are firstly, 0 code, and secondly, smart enough to handle the most repetitive customers' queries on their own. Cannot begin to tell you how much time and resources I've managed to save! The icing on the cake: the option of having separate departments for each team, such as Sales and Support, which would receive only relevant customer-related issues through smart routing. Satisfied customers mean satisfied business owners. It's that simple.

    🏁 Competitors: tawk.to
    👍 Pros:    Completely free and open source|Whatsapp business integration
    👎 Cons:    Minimalist mobile app
  2. Siavash AKrami
    · Web admin at Forex 24 analyzer ·
    open source chatbot platform

    We found Tiledesk very easy to use and integration friendly. We use Tiledesk's free template and modify it according to our business in less than 2 hours, and it's an excellent assistant for our customer service team. In the future probably, we change and modify the code as it is open source.

    🏁 Competitors: Tidio, tawk.to
    👍 Pros:    Open-source|Unlimited chatbots|Free chatbot template
    👎 Cons:    Phone app
  3. Robert
    · Tech lead at ISSQUARED Inc ·
    Best chat boat platform

    Hey All! This is something cool that I have ever used. It's easy to configure and user-friendly too.

10 Best AI Tools for Customer Service to Elevate Your Support
By employing a Tiledesk chatbot, you can reduce the number of customer service agents working on live chat support. Instead, you can reassign them to more knowledge-intensive tasks and create additional value for your business. Some customers may insist on chatting with a human agent, and that’s perfectly fine—Tiledesk lets you jump into a conversation at any time.
Source: clickup.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Tiledesk is a robust free live chat that allows you to link chatbots with live agents easily, thanks to its open-source chatbot builder. It also provides important integrations with online store builders like Shopify and Prestashop and some big companies that provide automated integrations like Zapier and Dialogflow. These features address a wide range of business needs in...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, Tiledesk seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Drift for Enterprise mentions (0)

We have not tracked any mentions of Drift for Enterprise yet. Tracking of Drift for Enterprise recommendations started around Mar 2021.

Tiledesk mentions (2)

What are some alternatives?

When comparing Drift for Enterprise and Tiledesk, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Crisp Chat - Multi-channel customer support software

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HappyFox Chat - HappyFox Chat is a live chat software for the websites.

ChatWoot - Open-source omnichannel customer engagement platform

Chaport Live Chat - Chaport is a beautiful, simple live chat for websites designed as a modern messenger.✨

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