Document360 VS Freshservice

Document360 Reviews

1. Pradeepa Somasundaram    

   Product manager at Kovai.co | about 3 years ago
   Really useful for Knowledge capturing and sharing

   We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.

   🏁 Competitors: ProProfs Knowledge Base

   👍 Pros:    Category manager- this feature with easy click / drag and drop fuctional makes the work easy.
2. Sunil    

   Head Of Media at Nestle | almost 4 years ago
   Document360 helped us to streamline protocols and internal collaboration

   I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy user interface|Organised category|Added security|Publish private or public facing

Freshservice Reviews

Document360 mentions (17)

• Product Documentation Tools and Techniques

  If you want to try their full features, take the14-day free trial or try their freemiumwith limited features. Source: 12 months ago

• 7 Best Alternatives To MadCap Flare

  Document360 If you want a much simpler alternative to MadCap Flare, then look no further than Document360. Document360 is a help authoring tool that allows you to create documentation in HTML or Markdown to build an engaging knowledge base for your users. Document360 makes it easy to collaborate with other authors and review content to get it ready for production. - Source: dev.to / about 1 year ago

• Tech documentation/ technical writing

  Try Document360! Document360 is a cutting-edge software documentation and knowledge management platform that enables teams to communicate, share, track, and manage all kinds of software documentation in one location. Document360 is interactive, unlike Pages on macOS. This means that developers can add code blocks to documents with a click of the mouse! Your team can quickly compose content directly or add code... Source: over 1 year ago

• What would be a good benchmark for Satisfaction Score for technical/developer documentation in SaaS companies?

  Product Documentation is ultimately a crucial SaaS component that, if completed successfully, can greatly increase your success. If you are looking for a tool to write and manage all product docs you can explore Document360. Source: over 1 year ago

• Wiki or Knowledge Base

  Without rather sophisticated coding abilities, it is difficult to effectively change the front end of a wiki. You don't have to worry about maintaining the software in the back-end when using SaaS knowledge bases, like Document360 The customer service team is available around-the-clock to help you solve any issues. Source: over 1 year ago

Freshservice mentions (3)

• Outlook Helpdesk Form

  If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago

• Low Hanging Fruit - Recommendations for Ticketing System????

  FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago

• SchoolDude as a help desk / ticketing system.

  If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago