Dixa
NICE inContact
Genesys Cloud
Genesys PureConnect
Genesys Engage
Five9
UJET
CallTrackingMetrics
Userlist
Intercom
Customer.io
MailChimp
HubSpot
Engage.so
Chaport Live Chat
Papercups
Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.
With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.
All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.
Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.
Dixa UserlistNo features have been listed yet.
Based on our record, Userlist seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
My first thought is that Userlist is already doing email automation for B2B SaaS, so what makes you different, my brave incumbent? Are you targeting a more niche audience than Userlist? Are you solving a problem they aren't? Source: about 1 year ago
- As far as integrating 3rd party APIs: Like most things in software, the answer is "it depends". For example, we're using contentful as the CMS for article pages on our site - for now, that implementation is fairly straightforward, and just added into the next.js package in our turborepo. We're using several external APIs for other things, including Userlist, and Stripe (probably-not-needed disclaimer: I used to... Source: about 1 year ago
Userlist (https://userlist.com/) is specifically built for SaaS automation and handling billing lifecycle-type efforts. Source: about 1 year ago
My vote goes more to userlist.com, but depending I guess on how you collect the data. Source: over 1 year ago
I want to use Zapier to sync data from other sources (like Userlist) into Segment. Has anyone done this before and can give some insight as to how difficult this is, and what would be the best place to find someone who can develop such a connection? Source: over 1 year ago
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Customer.io - We make it easy to send emails triggered by user behavior. Build, measure and improve your emails to activate and retain users
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
MailChimp - MailChimp is the best way to design, send, and share email newsletters.
