Dixa VS PackageX Receive

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.

Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.

Our package management software uses machine vision and AI to automate your mailroom and front desk operations. PackageX Receive is easy to use, highly scalable, and works across industries, including:

1. 🎓 Higher Education,
2. 🏡 Real Estate, and
3. 👨‍💻 Virtual Offices,
4. 🏢 Co-working Spaces, and
5. 🛎️ Hotels & Restaurants

How it works?

Simply snap a photo of any package or delivery label (even handwritten! ✍️), and our package management software will: 🌟 Automatically extract all relevant information, 🌟 Match deliveries to the correct recipients, 🌟 Manage notifications, 🌟 Send alerts and reminders to all recipients, 🌟 Collect proof of pickups, and 🌟 Keep track of every item that enters and leaves your mailroom

Why PackageX Receive?

👉 Trusted by smart teams at WeWork, DelVal, and more in 210+ cities worldwide 👉 100% powered by the cloud. No specialized hardware needed! 👉 Scan packages and notify recipients with the click of a single button 👉 Painless inbound and outbound package tracking 👉 Quick and powerful search: search by carrier, retailer, sender, sender address, or recipient 👉 Users can assign a designated pickup person to collect all of their business's packages 👉 Real-time data and insightful analytics for smarter mailroom operation management 👉 Custom branding features to personalize email communication 👉 Access to our "Virtual Mailroom" features. Convenient call to action buttons within your notification emails.