Software Alternatives, Accelerators & Startups

Dixa VS AfterShip

Compare Dixa VS AfterShip and see what are their differences

Dixa logo Dixa

Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

AfterShip logo AfterShip

AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.
  • Dixa Landing page
    Landing page //
    2023-10-04

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.

Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.

  • AfterShip Landing page
    Landing page //
    2023-05-19

AfterShip is an automated tracking solution and API for eCommerce Support tracking 538 international couriers worldwide

Dixa

Website
dixa.com
$ Details
paid Free Trial $39.0 / Monthly (Per agent / Per month)
Platforms
Ada Agillic Boost Capturi Certainly Chattermill Citrix CXmoments DeepL DigitalGenius Dynamics365 Ebbot Elevio Emarsys Factbranch Fullview Geckoboard Hubspot Injixo Klaus LangAI Lumoa Magento Marketo Muiros Nicereply Okta Pipedrive Playvox Plecto PowerBI Salesforce Shopify Solvemate Scorebuddy SentiSum StellaConnect Stitch SuperOffice Surfboard Tableau Thankful Unbabel Ultimate WooCommerce Zapier Zenloop Zowie
Release Date
2015 March
Startup details
Country
Denmark
State
Hovedstaden
City
Copenhagen
Founder(s)
Jacob Vous Petersen
Employees
50 - 99

AfterShip

$ Details
freemium
Platforms
REST API Shopify Magento
Release Date
2012 February
Startup details
Country
Hong Kong
City
Tsuen Wan
Founder(s)
Andrew Chan
Employees
250 - 499

Dixa features and specs

  • Incident and problem management Features: Main Feature Category
  • - Organize and prioritize service tickets: Yes
  • - Subscription-based notifications: Yes
  • - Ticket creation and submission: Yes
  • - Automated responses: Yes
  • - SLA management: Yes
  • - Expert directory: Yes
  • - ITSM collaboration and documentation: Yes
  • - Ticket response: Yes
  • - Attachments/Screencasts: Yes
  • Self Help Community Features: Main Feature Category
  • - External knowledge base: Yes
  • - Q and A: Yes
  • - Internal knowledge base: Yes
  • - Surveys/polls: Yes
  • Multi-Channel Help Features: Main Feature Category
  • - Customer portal: Yes
  • - Phone support: Yes
  • - Social Integration: Yes
  • - Help Desk CRM integration: Yes
  • - Live help chat: Yes
  • - IVR: Yes
  • - Email Support: Yes

AfterShip features and specs

No features have been listed yet.

Dixa videos

Experience Dixa, the next-gen customer service platform

More videos:

  • Demo - Dixa Messenger
  • Review - Too Good To Go - Fighting Food Waste Around the World with Dixa

AfterShip videos

Aftership Tracking Shopify App Honest Review

More videos:

  • Review - Aftership vs Shopify Shipment Tracking & Notify App
  • Review - AfterShip - How it works?

Category Popularity

0-100% (relative to Dixa and AfterShip)
Communication
100 100%
0% 0
Shipping and Tracking
0 0%
100% 100
Customer Support
100 100%
0% 0
eCommerce
0 0%
100% 100

User comments

Share your experience with using Dixa and AfterShip. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Dixa and AfterShip

Dixa Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Dixa is a simple-to-set-up contact center that runs entirely in a web browser. Featuring advanced call distribution algorithms and caller recognition, Dixa is a modern solution designed to improve the experience of both the customer and the contact center administrator.
Best Call Center Software: The Complete List (2020 Update)
Dixa is cloud-based customer service software that allows businesses to deliver real-time support on phone, email, chat and messenger from one system. Built for call centers, contact centers and inbound customer service, Dixa provides quality VoIP with local rates around the world and the ability to scale up or down at no additional cost. Dixa is easy to use and accessible...

AfterShip Reviews

We have no reviews of AfterShip yet.
Be the first one to post

Social recommendations and mentions

Based on our record, AfterShip seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Dixa mentions (0)

We have not tracked any mentions of Dixa yet. Tracking of Dixa recommendations started around Mar 2021.

AfterShip mentions (4)

  • 6 days with no updates, did the plane fkin crash???
    Use getcircuit.com or aftership.com instead, they update faster and first before pandabuy. Source: 12 months ago
  • Shipped 1 week ago and still have not got any new updates
    Try using: aftership.com or epost.go.kr: mine was in that same position and still is on pandabuy app! But when I went epost.go.kr I was able to get an update! I shipped the same date and almost time that your photo shows. Hope this helps! Source: about 1 year ago
  • USPS-Heathrow
    I'd also recommend using your own mail service's website or something like aftership.com because somehow they have better updates than Royal Mail for a lot of packages. Source: about 1 year ago
  • 4PX or a USPS problem
    I used 4PX (because I didn't understand how the DHL shipping worked) and wound up getting it within 2-1/2 weeks. If you have the 4PX tracking number you can check status on aftership.com. At some point it is turned over to USPS and you should be able to get the USPS tracking number and check on delivery status on USPS.com. Source: almost 3 years ago

What are some alternatives?

When comparing Dixa and AfterShip, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Cabubble - Taxi and minicab quotes for London, Birmingham, Manchester and throughout the UK. Book a licensed taxi or minicab online via website or mobile app.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

17track - All-in-one package tracking

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Digital Waybill - Digital Waybill is an online delivery ordering courier software solution that provides features & functions to help manage online ordering, GPS tracking and more.