Dixa
NICE inContact
Genesys Cloud
Genesys PureConnect
Genesys Engage
UJET
Five9
CallTrackingMetrics
O-Valet
AirGarage
netPark
WPS
JustPark
EDC AIMS
Passport Parking
ParkAlto
Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.
With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.
All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.
Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.
Say goodbye to employee fraud, revenue slippage, and bad guest experience.
O-Valet's valet parking app allows you to fully digitize your valet business using ticketless or traditional tickets. This means advanced revenue control (including gate arms entry and exit control, custom rate codes, and lost revenue reports), employee performance, and more. It also means a seamless customer experience from vehicle delivery to retrieval.
By using any ticket type such as SMS, plastic, or paper, your valet operation will reduce your operating expenses while increasing revenue on the curb from every vehicle.
With O-Valet, make data-driven decisions for everything valet.
Dixa O-ValetNICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
AirGarage - Parking management tool for businesses, hotels & churches
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
netPark - netPark is a cloud hosted point of sale and revenue control system for valet or self park operations.
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
WPS - WPS manages CCTV, payments, parking management and other systems through a single integrated network.