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DeskPRO VS JitBit Helpdesk

Compare DeskPRO VS JitBit Helpdesk and see what are their differences

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DeskPRO logo DeskPRO

DeskPRO is a multi-channel help desk software.

JitBit Helpdesk logo JitBit Helpdesk

JitBit is a web-based help desk and ticketing software solution
  • DeskPRO Landing page
    Landing page //
    2023-08-06
  • JitBit Helpdesk Landing page
    Landing page //
    2018-09-30

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

DeskPRO videos

+ Add

BluestarLinux 5.15.10-2021.12.19 Deskpro KDE Arch Full Review

JitBit Helpdesk videos

+ Add

Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • Review - Create subtickets in Jitbit Helpdesk Software

Category Popularity

0-100% (relative to DeskPRO and JitBit Helpdesk)

DeskPRO

JitBit Helpdesk

Help Desk
28 28%
Help Desk
72% 72
Customer Support
22 22%
Customer Support
78% 78
Help Desk And Ticketing
35 35%
Help Desk And Ticketing
65% 65
Customer Service
15 15%
Customer Service
85% 85

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare DeskPRO and JitBit Helpdesk

DeskPRO Reviews

We have no reviews of DeskPRO yet.
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JitBit Helpdesk Reviews

  1. Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: Zendesk, HelpScout
The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, DeskPRO seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

DeskPRO mentions (1)

  • respect me, please.
    Nor free, but an affordable on-prem or cloud solution is deskpro.com. Source: 12 months ago

JitBit Helpdesk mentions (0)

We have not tracked any mentions of JitBit Helpdesk yet. Tracking of JitBit Helpdesk recommendations started around Mar 2021.

What are some alternatives?

When comparing DeskPRO and JitBit Helpdesk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

osTicket - osTicket is a widely-used open source support ticket system.

Front - multi-channel inbox service for collaborative teams

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