HelpJuice might be a bit more popular than DeskPRO. We know about 1 link to it since March 2021 and only 1 link to DeskPRO. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Nor free, but an affordable on-prem or cloud solution is deskpro.com. Source: 12 months ago
HelpJuice ( https://helpjuice.com/ ) - As a customer service rep, he also had to update a knowledge base for customers so that they can find information on their own. Customers finding things on their own makes his job a lot easier and a lot of the questions customers ask can be found on our website, so using something like HelpJuice helped keep the knowledge base up to date and accurate. Source: about 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Malcolm App - Improve your customer servicing in minutes with Malcolm! At your service.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.