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DeskDay VS Jira Service Desk

Compare DeskDay VS Jira Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

DeskDay logo DeskDay

World’s First Chat-based PSA Built for Modern-Day MSPs

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • DeskDay Landing page
    Landing page //
    2023-10-22

Introducing the world's first chat-based PSA, we're setting the gold standard for next-gen MSP IT support tools. Our mission of an AI-driven unified ecosystem is meticulously crafted to serve MSPs, cherish their customers, and empower every end-user. It's more than just support; it's a seamless, unified experience where every interaction matters.

  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

DeskDay

Website
deskday.com
Platforms
Web Windows Mac Linux
Release Date
2023 June
Edit details

Jira Service Desk

Website
atlassian.com
Platforms
-
Release Date
-
Edit details

DeskDay videos

+ Add

Introducing DeskDay

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to DeskDay and Jira Service Desk)

DeskDay

Jira Service Desk

Help Desk
3 3%
Help Desk
97% 97
Service Desk
5 5%
Service Desk
95% 95
Project Management
0 0%
Project Management
100% 100
RMM
100 100%
RMM
0% 0

Questions and Answers

As answered by people managing DeskDay and Jira Service Desk.

What makes your product unique?

DeskDay's answer

⚡️ Introducing the world’s first chat-based PSA for MSPs.

Revolutionize your tech support with our next-gen PSA featuring seamless chat communication with users, instant ticket insights, dynamic QA dashboard, and immediate user feedback for swifter ticket resolutions. All in one game-changing platform.

Sign up now.

User comments

Share your experience with using DeskDay and Jira Service Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare DeskDay and Jira Service Desk

DeskDay Reviews

We have no reviews of DeskDay yet.
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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, DeskDay seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

DeskDay mentions (2)

  • PSA Software for SMBs | PSA Tools for Small Businesses
    TRY DESKDAY . KNOW MORE. Source: 7 months ago
  • DeskDay Alpha Launch
    DeskDay Alpha is heading straight to your desks on June 7th, bringing an exciting ride that will transform your IT support delivery and catapult you into a new era of support solutions. 🚀. Source: about 1 year ago

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing DeskDay and Jira Service Desk, you can also consider the following products

SuperOps.ai - Remote Monitoring & Management(RMM) and Professional Services Automation(PSA) platform for Managed Service Providers

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HaloPSA - You’re in good company 100,000+ people, from 40+ countries, trust HaloPSA to centralise their business processes.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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