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DeskDay VS Freshservice

Compare DeskDay VS Freshservice and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

DeskDay logo DeskDay

World’s First Chat-based PSA Built for Modern-Day MSPs

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
Visit Website
  • DeskDay Landing page
    Landing page //
    2023-10-22

Introducing the world's first chat-based PSA, we're setting the gold standard for next-gen MSP IT support tools. Our mission of an AI-driven unified ecosystem is meticulously crafted to serve MSPs, cherish their customers, and empower every end-user. It's more than just support; it's a seamless, unified experience where every interaction matters.

  • Freshservice Homepage
    Homepage //
    2024-05-06

DeskDay

Website
deskday.com
Pricing URL
-
Platforms
Web Windows Mac Linux
Release Date
2023 June
Edit details

Freshservice

Website
freshworks.com
Pricing URL
Official Freshservice Pricing
Platforms
-
Release Date
-
Edit details

DeskDay videos

+ Add

Introducing DeskDay

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to DeskDay and Freshservice)

DeskDay

Freshservice

Help Desk
4 4%
Help Desk
96% 96
Project Management
0 0%
Project Management
100% 100
Service Desk
100 100%
Service Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

Questions and Answers

As answered by people managing DeskDay and Freshservice.

What makes your product unique?

DeskDay's answer

⚡️ Introducing the world’s first chat-based PSA for MSPs.

Revolutionize your tech support with our next-gen PSA featuring seamless chat communication with users, instant ticket insights, dynamic QA dashboard, and immediate user feedback for swifter ticket resolutions. All in one game-changing platform.

Sign up now.

User comments

Share your experience with using DeskDay and Freshservice. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare DeskDay and Freshservice

DeskDay Reviews

We have no reviews of DeskDay yet.
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Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice should be more popular than DeskDay. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

DeskDay mentions (2)

  • PSA Software for SMBs | PSA Tools for Small Businesses
    TRY DESKDAY . KNOW MORE. Source: 7 months ago
  • DeskDay Alpha Launch
    DeskDay Alpha is heading straight to your desks on June 7th, bringing an exciting ride that will transform your IT support delivery and catapult you into a new era of support solutions. 🚀. Source: about 1 year ago

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

What are some alternatives?

When comparing DeskDay and Freshservice, you can also consider the following products

SuperOps.ai - Remote Monitoring & Management(RMM) and Professional Services Automation(PSA) platform for Managed Service Providers

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Basecamp - A simple and elegant project management system.

HaloPSA - You’re in good company 100,000+ people, from 40+ countries, trust HaloPSA to centralise their business processes.

Redmine - Flexible project management web application

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