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Delighted VS MyCustomerLens

Compare Delighted VS MyCustomerLens and see what are their differences

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Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

MyCustomerLens logo MyCustomerLens

MyCustomerLens is an on-demand insights platform. Using natural language processing, we make business sense of your unstructured feedback, in real-time.
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • MyCustomerLens Landing page
    Landing page //
    2023-05-21

MyCustomerLens creates on-demand insights from unstructured feedback so that you can make faster and more informed decisions about how to grow your business.

Our award-winning platform reimagines the feedback process by automating the ability to listen everywhere, summarise text data and benchmark performance.

Listen Everywhere. Organisations can no longer rely on periodic surveys to provide a complete picture of their customer experience. So MyCustomerLens aggregates a wide variety of direct & public feedback, across the entire customer journey, to create a single source of truth.

Summarise text data. Businesses waste time and money manually aggregating, analysing and reporting on customer feedback. MyCustomerLens uses bespoke algorithms to make business sense of all your raw text data, in real-time.

Benchmark performance. Revenue opportunities are lost when decision-makers can’t see their data in a wider context. So MyCustomerLens benchmarks your performance over time, across locations and against competitors.

With MyCustomerLens, decision-makers at growing companies can save time, reduce cost and drive customer and revenue growth.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

MyCustomerLens features and specs

  • Analytics and Reporting: Yes
  • Integrations: Yes
  • Dashboards: Yes

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

MyCustomerLens videos

+ Add

Introduction to MyCustomerLens - Demo 1 Real time Feedback Aggregation

Category Popularity

0-100% (relative to Delighted and MyCustomerLens)

Delighted

MyCustomerLens

Customer Feedback
95 95%
Customer Feedback
5% 5
NLP And Text Analytics
0 0%
NLP And Text Analytics
100% 100
Surveys
100 100%
Surveys
0% 0
User Feedback
100 100%
User Feedback
0% 0

User comments

Share your experience with using Delighted and MyCustomerLens. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and MyCustomerLens

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

MyCustomerLens Reviews

  1. Bring all your feedback into one place and understand all the comments

    MyCustomerLens is a great solution for really getting into your customer feedback, making sense of free text comments, analysing the detail, and making decisions or taking action to follow-up. As well as running or analysing customer surveys, you can also import feedback from other sources, or listen to social feeds, and include comments and text in the analysis. Dashboards present results in clear, understandable, actionable format to share within your business.

    🏁 Competitors: Survey Monkey
    👍 Pros:    Social listening|Free comment analysis|Surveys
  2. A fan...

    I have been a customer of MyCustomerLens since day one. Their solution provides a structured and an effective way to collate feedback from a wide range of sources into one, clean, manageable dashboard. It allows us to better understand our customer, but more importantly act quicker to resolve issues and stay ahead.

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

MyCustomerLens mentions (0)

We have not tracked any mentions of MyCustomerLens yet. Tracking of MyCustomerLens recommendations started around Mar 2021.

What are some alternatives?

When comparing Delighted and MyCustomerLens, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

TillyPay - Recurring & single payment links, powered by Stripe.

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Prodsight - Deeply understand customer feedback across all channels - from support tickets to reviews. Get real-time insight into customer issues with the automated topic and sentiment analysis.

Survicate - Collect feedback on your website and find out more about your visitors.

Chattermill - Extract actionable insights from customer feedback using deep learning

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