Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.
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The use of QDA software in social science research is so common that many people tend to see QDA software as a tool primarily for social science research. However, applications like MAXQDA are invaluable productivity tools for research analysts in industry or government as well.
Remarkably scalable, MAXQDA employs a database architecture that can handle research projects ranging in size from several dozen pages to tens of thousands of pages. Many projects today involve identifying connections found among information stored in PDF, Powerpoint presentations, Word documents, photos, videos, and audio recordings. MAXQDA allows users to code relevant sections of each document, identify interrelationships among documents, build relationships among diverse sets of documents and identify thematic trends.
MAXQDA features a simple 4 pane interface that makes it easy to use. The Document System- is where you place documents (text, images, video, or sound files) you want to analyse. The Document Browser is where you view the content of the document. The Coding System shows the various codes that you create and assign to documents. The Retrieved Segments Pane shows search results.
Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago
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