Software Alternatives, Accelerators & Startups

Customerly VS Tiledesk

Compare Customerly VS Tiledesk and see what are their differences

Customerly logo Customerly

Best-in-Class Customer Lifecycle Software

Tiledesk logo Tiledesk

Maximize support capacity, save on costs, and elevate customer conversations across platforms with AI Agents – no technical skills required! Open Source Alternative to Intercom, Tidio, Landbot, and Voiceflow.
  • Customerly Landing page
    Landing page //
    2023-06-17
  • Tiledesk Landing page
    Landing page //
    2023-11-25

Tiledesk is an AI agent (also known as an AI chatbot) builder platform that allows you to automate conversations and daily tasks, minimizing the cost of customer support with your current employees. It revolutionizes the process of creating chatbots with native integrations like OpenAI, HubSpot, Make, and many more. Tiledesk seamlessly connects stakeholders, empowering collaboration, streamlining workflows, and ensuring efficient customer query resolution across different channels.

The key features of Tiledesk are:

  1. Live Chat Widget: Tiledesk provides a dynamic live chat widget that delivers a seamless multichannel experience. Whether customers are accessing your services through a website or mobile platform, the live chat widget allows instant support and fosters real-time interactions, enabling businesses to meet customer needs promptly.

  2. No-Code Chatbot Design: With Tiledesk's intuitive no-code chatbot design builder, businesses can automate customer support processes or enhance lead qualification. The user-friendly interface empowers users without programming knowledge to create powerful chatbot workflows, streamlining operations and delivering exceptional customer experiences.

  3. CRM and Marketing Automation Integration: Tiledesk seamlessly integrates with major CRM and marketing automation tools. This integration unlocks advanced capabilities, allowing businesses to leverage existing systems while benefiting from Tiledesk's comprehensive communication solution. It facilitates efficient customer data management, personalized interactions, and targeted marketing campaigns.

Tiledesk

$ Details
freemium €15.0 / Monthly ("Basic", "1 seat", "5 Chatbots", " 2,000,000 AI Tokens")
Platforms
Web Cloud Android iOS
Startup details
Country
Italy

Customerly features and specs

  • Comprehensive Customer Support
    Customerly provides a robust suite of customer support tools such as live chat, email automation, and customer surveys, allowing businesses to offer effective and efficient customer support.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface, making it easy for businesses of all sizes to navigate and utilize its various features without a steep learning curve.
  • Integration Capabilities
    Customerly seamlessly integrates with a wide range of third-party applications including WordPress, Zapier, and Slack, enhancing its functionality and ease of use within existing workflows.
  • Automation Features
    The platform offers extensive automation features for email marketing, customer onboarding, and support follow-ups, helping businesses to save time and maintain consistent communication.
  • Customer Insights
    Customerly provides detailed analytics and customer insights, enabling businesses to better understand their customers' needs and improve the overall customer experience.

Possible disadvantages of Customerly

  • Pricing Structure
    The pricing model might be prohibitive for small businesses or startups, particularly if they require access to advanced features or higher-tier plans.
  • Limited Customization
    Some users may find the customization options for email templates and chat widgets limiting compared to other platforms, potentially hindering branding efforts.
  • Learning Curve for Advanced Features
    While the basic functionalities are user-friendly, there can be a learning curve when it comes to mastering more advanced features such as in-depth analytics and complex automation workflows.
  • Occasional Performance Issues
    Some users have reported occasional performance issues such as slow loading times or glitches, which can impact the user experience, especially during high-traffic periods.
  • Customer Support Availability
    There have been instances where users noted delays in receiving support from Customerly's customer service team, which can be problematic during critical issues.

Tiledesk features and specs

  • Chatbot Design Studio
    Design custom conversation flows with our intuitive drag-and-drop builder.
  • Live chat
    Build live chat in minutes, use AI for automation, keep humans for complex cases.
  • Adaptive multichannel technology
    Design your chatbot once, run it on every channel hassle-free.
  • OpenAI integration
    Create AI agents with the power of the most recent model from OpenAI, ChatGPT-4o.
  • Self hosting or private cloud
    Deploy on-premises or to cloud servers under your control.
  • Multichannel support
    Design your AI agent once and deploy it on every messaging channel
  • Open-source
    Open-source platfrom for crafting high-quality digital agents

Analysis of Customerly

Overall verdict

  • Overall, Customerly is regarded as a valuable tool for enhancing customer service and building better relationships with customers. Its comprehensive features and ease of use make it a strong choice for businesses looking to enhance their customer support operations.

Why this product is good

  • Customerly is considered a good option for businesses looking for an all-in-one customer service solution. The platform offers a suite of tools including live chat, email marketing, and customer surveys, making it efficient for handling various customer communication needs. It is user-friendly, integrates easily with other platforms, and provides insightful analytics to help improve customer engagement and satisfaction.

Recommended for

    Customerly is well-suited for small to medium-sized businesses that are seeking an integrated approach to managing customer interactions. It is especially beneficial for companies that want to streamline their communication processes and utilize customer insights to drive growth.

Customerly videos

Customerly Live Chat Funnel REVIEW - SaaS Master

More videos:

  • Review - Nurture Your Customers from Beginning to End with Customerly (Onboarding and Review)
  • Review - Customerly Pitchground LTD Review

Tiledesk videos

Tiledesk Intro

More videos:

  • Tutorial - How to get onboard with Tiledesk
  • Review - Tiledesk vs. Tawk.to
  • Review - Discover Chatbot Design Studio: the no-code platform for customer engagement

Category Popularity

0-100% (relative to Customerly and Tiledesk)
Customer Support
67 67%
33% 33
CRM
100 100%
0% 0
Live Chat
0 0%
100% 100
Help Desk
66 66%
34% 34

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Customerly and Tiledesk

Customerly Reviews

We have no reviews of Customerly yet.
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Tiledesk Reviews

  1. Jovana
    · operations at Ybris Cooling ·
    Too easy to use!

    For someone who isn't a developer or a techie at all, for that matter, this software is so easy to use couldn't believe until I've actually tried it! Not only an intuitive dashboard, but also seamless guides for WhatsApp Business and Telegram integration, which are a must these days for any online business. Tiledesk made my life so much easier and worry-free thanks to its built-in chatbots that are firstly, 0 code, and secondly, smart enough to handle the most repetitive customers' queries on their own. Cannot begin to tell you how much time and resources I've managed to save! The icing on the cake: the option of having separate departments for each team, such as Sales and Support, which would receive only relevant customer-related issues through smart routing. Satisfied customers mean satisfied business owners. It's that simple.

    🏁 Competitors: tawk.to
    👍 Pros:    Completely free and open source|Whatsapp business integration
    👎 Cons:    Minimalist mobile app
  2. Siavash AKrami
    · Web admin at Forex 24 analyzer ·
    open source chatbot platform

    We found Tiledesk very easy to use and integration friendly. We use Tiledesk's free template and modify it according to our business in less than 2 hours, and it's an excellent assistant for our customer service team. In the future probably, we change and modify the code as it is open source.

    🏁 Competitors: Tidio, tawk.to
    👍 Pros:    Open-source|Unlimited chatbots|Free chatbot template
    👎 Cons:    Phone app
  3. Robert
    · Tech lead at ISSQUARED Inc ·
    Best chat boat platform

    Hey All! This is something cool that I have ever used. It's easy to configure and user-friendly too.


10 Best AI Tools for Customer Service to Elevate Your Support
By employing a Tiledesk chatbot, you can reduce the number of customer service agents working on live chat support. Instead, you can reassign them to more knowledge-intensive tasks and create additional value for your business. Some customers may insist on chatting with a human agent, and that’s perfectly fine—Tiledesk lets you jump into a conversation at any time.
Source: clickup.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Tiledesk is a robust free live chat that allows you to link chatbots with live agents easily, thanks to its open-source chatbot builder. It also provides important integrations with online store builders like Shopify and Prestashop and some big companies that provide automated integrations like Zapier and Dialogflow. These features address a wide range of business needs in...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, Tiledesk seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Customerly mentions (0)

We have not tracked any mentions of Customerly yet. Tracking of Customerly recommendations started around Mar 2021.

Tiledesk mentions (2)

What are some alternatives?

When comparing Customerly and Tiledesk, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpCrunch - HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Drift - A messaging app that helps you grow your business.

ChatWoot - Open-source omnichannel customer engagement platform

Stonly - Create interactive step-by-step guides