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CustomerGauge VS Smartlook

Compare CustomerGauge VS Smartlook and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  2. » Videos
  3. » Reviews
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CustomerGauge logo CustomerGauge

CustomerGauge is an end-to-end, fully integrated customer feedback analytics tool.

Smartlook logo Smartlook

Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.
  • CustomerGauge Landing page
    Landing page //
    2023-04-29
  • Smartlook Landing page
    Landing page //
    2023-08-22

Smartlook is a qualitative analytics solution for web and mobile helping over 250,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.

With a unique feature set, Smartlook gives you a way to finally understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, and heatmaps give you mass data about where most people click and scroll. Automatic event tracking lets you know how (and how often) your visitors do specific things, while conversion funnels take those events and show you how much success you're having with conversions.

Started in 2016, Smartlook has grown into a complete solution for qualitative analytics, making guesswork a thing of the past. Stop wondering why, and start getting answers today.

CustomerGauge videos

+ Add

What is CustomerGauge? Learn about this advanced platform to measure Net Promoter

More videos:

  • Review - CustomerGauge Account ExperienceTM
  • Review - CustomerGauge Real-Time Customer Feedback

Smartlook videos

+ Add

Smartlook - Get an insider look

More videos:

  • Review - Join the TurboTax SmartLook Team
  • Review - With TurboTax SmartLook, You're Never Alone

Category Popularity

0-100% (relative to CustomerGauge and Smartlook)

CustomerGauge

Smartlook

User Feedback
100 100%
User Feedback
0% 0
Web Analytics
0 0%
Web Analytics
100% 100
Customer Feedback
100 100%
Customer Feedback
0% 0
Analytics
0 0%
Analytics
100% 100

User comments

Share your experience with using CustomerGauge and Smartlook. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare CustomerGauge and Smartlook

CustomerGauge Reviews

We have no reviews of CustomerGauge yet.
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Smartlook Reviews

Top 10 CRO Tools to Boost Conversions for Free in 2023
Smartlook is one of the conversion optimization tools that claim to increase traffic rate, and, eventually, your web conversions. It offers key features like event tracking, session replays, heatmaps, and funnels.
Source: aigrow.me
10 Best Hotjar Alternatives & Competitors in 2023
The second Hotjar alternative on our list is Smartlook. As a marketing analytics tool, Smartlook seems to provide its users with session recordings of visitors and allows them to create heatmaps and add events to funnels.
Source: www.socialpros.co
Smartlook Reviews: Everything You Need to Know + Best Alternative in 2023
As you can see, this client complains that he could not cancel his subscription on Smartlook, even after he decided to not use his package anymore. That is, Smartlook charged him despite the fact that he had removed the service. Moreover, he did not get any response from the Smartlook support team.
Source: www.socialpros.co
10 Best Google Analytics Alternatives (Free & Paid)
Want an analytics tool to analyze your mobile app? Smartlook is a behavioral analytics tool for websites and mobile app that can track visitors’ activities across devices. As you know, understanding customer behavior is beyond just looking at raw numbers, which GA offers.
Source: www.socialpros.co
The Top 10 Website Session Recording Tools for 2022
Smartlook keeps track of user activity on websites and in mobile apps. It is software made to capture user screen recordings on your websites. You can watch what website visitors click, type into form fields, where they spend the most time, and how they navigate through each page of your website with the Smartlook session recording software.
Source: siterecording.com

Social recommendations and mentions

Based on our record, Smartlook seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CustomerGauge mentions (0)

We have not tracked any mentions of CustomerGauge yet. Tracking of CustomerGauge recommendations started around Mar 2021.

Smartlook mentions (2)

What are some alternatives?

When comparing CustomerGauge and Smartlook, you can also consider the following products

Gainsight - Customer Success for the New Enterprise

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Totango - Totango is a Customer Success Software Platform

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.

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