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Custify VS SmartSupport

Compare Custify VS SmartSupport and see what are their differences

Usetiful
Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention. featured
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Custify logo Custify

Customer Success Software designed for B2B SaaS businesses.

SmartSupport logo SmartSupport

SmartSupport is a cutting-edge knowledge base and community forum management platform.
  • Custify Landing page
    Landing page //
    2023-09-09

Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers' needs, reducing churn and increasing lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased. This lets customer success managers reach out proactively and efficiently. It has a sophisticated automation engine built in for low-touch workflows, as well.

  • SmartSupport Landing page
    Landing page //
    2022-05-05

Custify features and specs

  • Customer 360: Yes
  • Customer Health: Yes
  • Growth: Yes
  • Automation: Yes
  • Task & Alerts: Yes
  • Dashboards & Reports: Yes
  • Surveys: Yes

SmartSupport features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to Custify and SmartSupport)

Custify

SmartSupport

Customer Success
73 73%
Customer Success
27% 27
Customer Experience Management
75 75%
Customer Experience Management
25% 25
Facility Management
0 0%
Facility Management
100% 100
Help Desk
100 100%
Help Desk
0% 0

User comments

Share your experience with using Custify and SmartSupport. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, SmartSupport seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Custify mentions (0)

We have not tracked any mentions of Custify yet. Tracking of Custify recommendations started around Mar 2021.

SmartSupport mentions (1)

  • Yup it’s rigged
    Zooescape is a good place to learn or to get better by trying things out. I also play on safeharbor.com but there are too many quitters, babies, and annoying people playing there. My do-not-play list on Safe Harbor is a mile long. On Zooescape my do-not-play list is empty. Source: about 2 years ago

What are some alternatives?

When comparing Custify and SmartSupport, you can also consider the following products

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Email Spaces - Email Spaces by Moxie Software provides quick and personal email management solution.

Totango - Totango is a Customer Success Software Platform

SmartKarrot - Comprehensive customer success platform designed for ease of use. Software has been specifically architected to address account churn, client retention, and expansion goals whilst providing your customers with the best experience.

Churn Solution - Churn solution that turns your customers right around.

urbest - Simplifying Property Management

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