Cronycle VS KnowledgeBase

Cronycle is an all in one tool for content curation, collaboration, and distribution. Cronycle set of structured Topics span across 50K+ deep domains to give an immediate kickstart for research & curation. Content discovery is made easy with recommended sources like related topics, RSS, and Experts on Twitter. Receive newsletters and aggregate Google Alerts into feeds.

The feeds can be optimized using advanced keyword filters to bring out content specifically useful for you. Feeds can be shared amongst team-members for collaboratively working on curation and filtering. Cronycle provides a dedicated space designed for the collection, enrichment, and publishing of content, called Boards where both individuals and teams can work remotely. Any form of content can be pinned to Boards, either from Feeds or from anywhere across the web. Boards allow curators to highlight, annotate, comment, add summaries for all the pinned content.

Team members working remotely can be notified using mentions on tiles and discussions can be done across teams on content. They can also assign tags to Pinned items either to organize Boards items or to publish as hashtags. Boards have multiple seamless integrations to schedule the pinned items across social media, using social media scheduling tools such as Buffer and Hootsuite. The curated content can also be published on websites via our WordPress plugin or as RSS feeds. A newsletter can also be sent through the boards or hosted on Cronycle.

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

1. KnowledgeBase x LiveChat integration
2. External help center
3. QuickAnswer
4. Customizable help center
5. AI-boosted, rich text editor
6. Article management
7. Analytics
8. Access to KnowledgeBase Help Center