Software Alternatives, Accelerators & Startups

Crisp Chat VS Spike.sh

Compare Crisp Chat VS Spike.sh and see what are their differences

Crisp Chat logo Crisp Chat

Multi-channel customer support software

Spike.sh logo Spike.sh

Spike is an incident management platform that alerts via slack, phone and email and automatic escalations to help teams fix infrastructure problems.
  • Crisp Chat Landing page
    Landing page //
    2023-03-07

Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:

Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)

Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.

Not present

Simple incident response management system that alerts you of your incidents before your customers do.

Crisp Chat

Website
crisp.chat
$ Details
freemium $95.0 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)
Platforms
Browser Android Windows iOS Mac OSX REST API JavaScript PHP Shopify Wordpress
Release Date
-

Spike.sh

Website
spike.sh
$ Details
paid Free Trial $7.0 / Monthly (No cap on services and incidents)
Platforms
AWS Azure Cloud Google Cloud Sentry Honeybadger Prometheus Grafana Web Slack
Release Date
2019 January

Category Popularity

0-100% (relative to Crisp Chat and Spike.sh)
Customer Support
100 100%
0% 0
Incident Management
0 0%
100% 100
Live Chat
100 100%
0% 0
Notifications And Alerting

User comments

Share your experience with using Crisp Chat and Spike.sh. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Crisp Chat and Spike.sh

Crisp Chat Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Crisp is another chatbot software and a great free alternative to ManyChat. The platform allows you to score potential customers, route conversations to appropriate teams, and tailor messaging based on visitor choices using an intuitive chatbot editor. A code-free chatbot builder seamlessly sends information to Crisp CRM or your preferred CRM.
Source: sendpulse.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Another powerful Tawk.to free alternative is Crisp, which enables your website to work 7/24 and in many languages. Remember developing customer experiences should tend to be seamless. Another exciting thing about Crisp is in-chat games for customers while waiting for an agent. Crisp also provides a combination of live chat software and chatbots, CRM, and a knowledge base.
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp’s name seems to refer to the design of its chatbot interfaces. The popup chat is indeed very crisp, being the platform’s most well-received feature. Many customers find the entire Crisp experience to be surprisingly straightforward.
Source: www.tidio.com
"Pay 880$ per month" - Intercom
Are you saying about CRISP CRM plan. As per their features they offer much more in automated campaign and lead management. We were planning to go with that.

Spike.sh Reviews

We have no reviews of Spike.sh yet.
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Social recommendations and mentions

Crisp Chat might be a bit more popular than Spike.sh. We know about 7 links to it since March 2021 and only 6 links to Spike.sh. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Crisp Chat mentions (7)

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Spike.sh mentions (6)

  • Show HN: Spike.sh
    I am Kaushik, Co-Founder of Spike.sh We build Spike.sh to be a very simple incident alerting alternative to Pagerduty. I had put shown this community what we had built 2 years ago as well (https://news.ycombinator.com/item?id=24503585) It didn't get a lot of attention. eh! I started Spike.sh (https://spike.sh) because I always thought the potential of incident management is a lot lot more. There are numerous... - Source: Hacker News / about 2 years ago
  • Ask HN: Who wants to collaborate? (April 2022)
    Me and the team at https://spike.sh are incident management nerds. Its rare to find people interested in this practice. I usually keep my ears to the ground finding Incident management nerds, its not easy though. Open to collaborate on content, practices, experiments, and in general of how different engineering and non-engineering teams across the world instill and follow incident management practices. - Source: Hacker News / about 2 years ago
  • Looking for a simple alert and event management solution
    I've looked at different tools so far and found they either targeted a different audience (xMatters), did not have enough features (spike.sh), were expensive (OpsGenie Standard subscription), or had to many features (Icinga2). Source: about 2 years ago
  • We analyzed 29 job postings for DevOps Engineer from companies like Apple, TikTok and Slack.
    Is spike.sh similar to what pagerduty do ? Source: over 2 years ago
  • Pagerduty vs. OpsGenie vs. VictorOps vs. Xmatters ... what's the deal?
    I'm currently trying out spike.sh and it's an excellent product for the money. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Crisp Chat and Spike.sh, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MailClark - The Slack bot for external communications

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Twilio for Slack - Enable SMS conversations with Slack+Twilio

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams