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contactSPACE VS NICE inContact

Compare contactSPACE VS NICE inContact and see what are their differences

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contactSPACE logo contactSPACE

contactSPACE is a cloud contact centre software for the SME.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • contactSPACE Landing page
    Landing page //
    2023-03-16
  • NICE inContact Landing page
    Landing page //
    2023-10-04

contactSPACE videos

+ Add

Case Study: How ASTIA Achieved Phenomenal Growth With contactSPACE Cloud Contact Centre Software

More videos:

  • Review - ContactSPACE - The Importance of Customer Experience

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to contactSPACE and NICE inContact)

contactSPACE

NICE inContact

Communication
14 14%
Communication
86% 86
Customer Support
17 17%
Customer Support
83% 83
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Call Center Software
22 22%
Call Center Software
78% 78

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare contactSPACE and NICE inContact

contactSPACE Reviews

Best Call Center Software: The Complete List (2020 Update)
contactSPACE is an all-in-one contact centre solution that facilitates seamless inbound customer experiences and intelligent outbound dialling. The solution enables you to build powerful custom contact strategies to make the right call at the right moment, while helping you keep agents on-message with contactSPACE CallGuides.
Source: biz30.timedoctor.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing contactSPACE and NICE inContact, you can also consider the following products

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Dialfire - Cloud Calling at Jet Speed

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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