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Communifire VS osTicket

Compare Communifire VS osTicket and see what are their differences

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  3. » Reviews
  4. » Alternatives

Communifire logo Communifire

Enterprise Social Collaboration Software

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Communifire Landing page
    Landing page //
    2023-07-17

Communifire is an Enterprise Social Collaboration platform, a more effective alternative to email and traditional intranets and a great way to reduce time spent in meetings. Empower employees to share ideas and collaborate on content while still retaining control over who can do and see what. Bring partners and customers in and limit them to just what they need to see to work closely with you. Everything a group needs is in one place with updates on all your groups coming to you in one place.

  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

Communifire videos

+ Add

Communifire Demo - High Level Tour

More videos:

  • Demo - Communifire Product Demo by Simplifilm
  • Tutorial - How to Use the Communifire Intranet Software Page Builder

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Communifire and osTicket)

Communifire

osTicket

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Communication
100 100%
Communication
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Communifire and osTicket. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Communifire and osTicket

Communifire Reviews

Kick Your SharePoint Addiction with 12 Powerful Alternatives
Communifire’s pricing starts at $10 per user per month, but only for groups between 15 and 100 users. Customers are required to have at least 15 users to set up Communifire. If you have more than 100, you’ll have to get in touch for a custom quote.
Source: blog.continu.co

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Communifire. While we know about 38 links to osTicket, we've tracked only 1 mention of Communifire. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Communifire mentions (1)

  • What intranet solution would you use if you can build it from scratch?
    Check out http://axerosolutions.com/ they offer an on-premise option. Source: 11 months ago

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

What are some alternatives?

When comparing Communifire and osTicket, you can also consider the following products

Unily - Unily is a cloud-based intranet solution designed by SharePoint consultancy BrightStarr.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Workplace by Facebook - Connect everyone in your company and turn ideas into action.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DigitalChalk - Online Training Software and Learning Management System (LMS)

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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