Communifire
Unily
Workplace by Facebook
DigitalChalk
LS Intranet
Bonzai Intranet
Beekeeper
DigitalCRM
JitBit Helpdesk
Freshdesk
Zendesk
HelpScout
osTicket
HappyFox
UseResponse
Intercom
Communifire is an Enterprise Social Collaboration platform, a more effective alternative to email and traditional intranets and a great way to reduce time spent in meetings. Empower employees to share ideas and collaborate on content while still retaining control over who can do and see what. Bring partners and customers in and limit them to just what they need to see to work closely with you. Everything a group needs is in one place with updates on all your groups coming to you in one place.
Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".
Enterprise-grade help desk at a moderate price.
Communifire JitBit HelpdeskDespite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.
Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too
Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced
Based on our record, Communifire seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Check out http://axerosolutions.com/ they offer an on-premise option. Source: 11 months ago
Unily - Unily is a cloud-based intranet solution designed by SharePoint consultancy BrightStarr.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Workplace by Facebook - Connect everyone in your company and turn ideas into action.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
DigitalChalk - Online Training Software and Learning Management System (LMS)
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
