Software Alternatives & Reviews

CobbleStone Software VS HelpScout

Compare CobbleStone Software VS HelpScout and see what are their differences

CobbleStone Software logo CobbleStone Software

Managing contracts just got easier with CobbleStone!
Visit Website

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • CobbleStone Software Landing page
    Landing page //
    2021-08-16

CobbleStone Software provides award-winning contract management software (CLM) for thousands of users around the world. CobbleStone Contract Insight is a user-friendly contract lifecycle management software solution that automates and streamlines the entire contract process with artificial intelligence and natural language processing.

  • HelpScout Landing page
    Landing page //
    2023-07-14

CobbleStone Software

$ Details
freemium $59.0 / Monthly (Unlimited contract storage)
Platforms
Windows Browser Android iOS Google Chrome Firefox Safari REST API Cloud iPhone Internet Explorer Chrome OS Windows Phone AWS .Net Edge Salesforce Azure ASP.NET API Web Mobile
Release Date
2010 August

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-

CobbleStone Software features and specs

  • Contract Lifecycle Management: Yes
  • Contract management: Yes
  • Contract Analytics: Yes
  • Workflow Management: Yes
  • Workflow Automation: Yes
  • Artificial Intelligence: Yes
  • Document management: Yes
  • Document Signing: Yes
  • Document Storage: Yes
  • Document generation: Yes
  • Search Functionality: Yes
  • Search and Filtering: Yes
  • Reports & analytics: Yes
  • Spend Tracking: Yes
  • Alerts: Yes
  • Dashboards and Visualizations: Yes
  • User Permission Management: Yes
  • Electronic Signature: Yes
  • Integrations: Yes
  • OCR PDF: Yes
  • Optical Character Recognition: Yes
  • Templates: Yes
  • Collaboration Tools: Yes
  • Archiving: Yes
  • Full Text Search on Form Submissions: Yes
  • Compliance Management: Yes
  • Retention Period: yes
  • Version Control: Yes
  • Calendar: Yes
  • Salesforce Integration: Yes
  • Office 365 Integration: Yes
  • Bids and Budgets: Yes
  • RFP / RFQ portal: Yes
  • Vendor management: Yes
  • Supplier Management: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: YES
  • Outlook Email Integration: Yes
  • Word to PDF: Yes
  • Microsoft Outlook Integration: Yes
  • Google Docs: Yes
  • OneDrive integration: Yes
  • Online Access: Yes
  • Mobile App: Yes
  • Mobile apps (iOS & Android): Yes
  • Mobile Friendly: Yes
  • Mobile responsive application: YES
  • Robotic Automation: Yes
  • Playbooks: Yes
  • Advanced reports and statistics: Yes
  • Advanced Search: Yes
  • Advanced Analytics: Yes
  • Supplier Purchase Orders & Bills: Yes
  • Messaging: Yes
  • Risk Management: Yes
  • Risk Reporting: Yes
  • Compliance tools: Yes
  • Milestone, Tasks: Yes
  • Milestone tracking: yes
  • Portal: Yes
  • Secure Data Storage: Yes
  • Secure Collaboration: Yes

HelpScout features and specs

No features have been listed yet.

CobbleStone Software videos

CobbleStone Contract Management Software CLM

More videos:

  • Tutorial - Contract Management Artificial Intelligence with VISDOM AI
  • Review - CobbleStone Software Electronic Signatures

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to CobbleStone Software and HelpScout)
Contract Management
100 100%
0% 0
Help Desk
0 0%
100% 100
Document Automation
100 100%
0% 0
Customer Support
0 0%
100% 100

Questions and Answers

As answered by people managing CobbleStone Software and HelpScout.

What makes your product unique?

CobbleStone Software's answer

CobbleStone provides a CLM solution that is highly configurable and user-friendly. On top of that, CobbleStone has over 20 years of experience successfully implementing contract management software.

How would you describe your primary audience?

CobbleStone Software's answer

CobbleStone's primary users are legal teams, procurement teams, compliance teams, sales teams, and finance teams. Users from throughout the organization can request contracts and view status.

Which are the primary technologies used for building your product?

CobbleStone Software's answer

CobbleStone Contract Insight is a web-based CLM application that can be accessed via desktop and native mobile app available on the Apple iOS and Android app stores. CobbleStone Contract Insight can be provided as a SaaS/cloud application or it can be installed on clients' server(s).

Why should a person choose your product over its competitors?

CobbleStone Software's answer

CobbleStone Contract Insight is the preferred contract lifecycle management software solution for clients that want an easy-to-use system that has been selected by thousands of users worldwide.

What's the story behind your product?

CobbleStone Software's answer

CobbleStone's mission is to provide the most advanced, cost-effective, and user-friendly contract and procurement management software applications that enable employees to do their best work.

Our software products and staff go above and beyond the expectations of each other and our clients. -We take a pledge to follow our Code of Conduct. -We take a pledge to respect our clients, our co-workers, our environment, and ourselves. -We strive to be successful by exemplifying sincerity, personal integrity, humility, courtesy, wisdom, and charity. -Our products and software solutions should continue to evolve to meet modern-day business needs.

CobbleStone Software has a proven track record providing contract management software with industry-leading flexibility and features designed to meet the unique needs of your organization. Our solutions are the result of millions of dollars of research and development, thousands of hours, client feedback, and industry "know-how". CobbleStone Contract Insight's® features set in the contract management software marketplace are unprecedented. It is about thinking long term, being responsive, and understanding the power of organization governance. We believe this is the right way to do business, and our satisfied customers would surely agree.

The need for our contract software solution began with a situation whereby a leading company violated an agreement and had to settle the dispute for over two million dollars. In that instance, our mission was created to help organizations avoid violations of agreements while providing a better solution to manage contracts & obligations.

Founded in 1995, CobbleStone was among the first and most experienced companies to offer a contract management software product, and we continue to be a leader with full contract lifecycle management and e-Procurement software.

Contact a CobbleStone Representative today to learn more!

For press inquiries and media relations, visit CobbleStone Software's press page at https://www.cobblestonesoftware.com/company/press.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CobbleStone Software and HelpScout

CobbleStone Software Reviews

  1. Makes our teams day to day Basis so much easier

    Before our team started to work with CobbleStone, we were heading on the wrong path. Especially due to COVID we were unorganized, not communicating well enough and it was an overall headache. CobbleStone customized the system exactly to what we needed for a day to day basis. CobbleStone is a highly underrated company which offers a highly scalable system and can accommodate to many needs. They are fully open to even developing new features to help your business even further.


Top 17 Best Contract Management Software for Small Business
Contract Management Software by CobbleStone provides advanced & user-friendly contract management & eSourcing solutions. Manage requests, approvals, authoring, compliance, reporting & more.
Source: cllax.com
12 Best Contract Management Software 2022
CobbleStone Contract Insight® Contract Management Software is an Enterprise CLM system selected by thousands of contract admin, legal, and procurement professionals. Contract Insight is backed by artificial intelligence and can automate and streamline the entire contract lifecycle with user-friendly features and administration. Take the stress out of contracts with easier...
11 Best Contract Lifecycle Management (CLM) Software (2022)
CobbleStone is a feature-rich CLM solution that includes an unlimited amount of contract storage space, e-signature compliance, and financial tracking. It also incorporates the VISDOM® AI system to analyze contracts originating from internal or external data and transform that data into building blocks for improved contract oversight, proactive opportunity identification,...
Source: whatfix.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CobbleStone Software mentions (0)

We have not tracked any mentions of CobbleStone Software yet. Tracking of CobbleStone Software recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing CobbleStone Software and HelpScout, you can also consider the following products

Conga Contracts - Conga Contracts is management solution designed to accelerate and simplify contract negotiations in Salesforce.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Juro - Juro is a contract automation platform that enables your team to create, execute and monitor routine contracts at scale without ever leaving the browser.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ContractWorks - ContractWorks provides secure and easy-to-use contract management software that helps you gain control of your contracts.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!