CliPlace

Website

cliplace.com

Pricing URL

Official CliPlace Pricing

$ Details

freemium

Platforms

Web

Release Date

2020 July

Categories

#Customer Service #Help Desk And Ticketing #Self Service Support #Ticketing System

LiveMessage from Salesforce

Website

salesforce.com

Pricing URL

-

$ Details

-

Platforms

-

Release Date

-

Categories

#Help Desk #CRM #Customer Communication #SaaS

CliPlace features and specs

• Notifications
  Notification of ticket status changes or added comments from the support team
• Customer portal
  Personal account of the client with the maximum information on his tickets, contracts, knowledge base
• Сreation and management of tickets
  Ability for the client to manage his tickets and add notes
• Knowledge Base in Context
  Educate your customers with right content in right time
• Access management
  Grant access to all your contacts or select chosen
• Communication history
  Customer personal portal with communication history

LiveMessage from Salesforce features and specs

• Seamless Integration
  LiveMessage integrates smoothly with other Salesforce tools, allowing for a streamlined customer service experience within the Salesforce ecosystem.
• Multi-Channel Support
  It supports communication through various channels, including SMS and messaging apps like Facebook Messenger and WhatsApp, enabling a flexible approach to customer interactions.
• Automated Messaging
  LiveMessage offers automated messaging, which can help reduce response times and improve service efficiency through the use of chatbots and predefined responses.
• Enhanced Customer Engagement
  By meeting customers on their preferred platforms, LiveMessage helps companies provide personalized and responsive service, boosting overall customer satisfaction.

Possible disadvantages of LiveMessage from Salesforce

• Cost Considerations
  Implementing LiveMessage can incur additional costs, depending on the level of integration and the specific Salesforce package your business uses.
• Learning Curve
  Users may face a learning curve, initially requiring training to fully utilize all the features and effectively manage multi-channel communications.
• Reliance on Internet Connectivity
  As a cloud-based solution, its performance heavily relies on stable internet connectivity, which could be a limitation in areas with poor network infrastructure.
• Complex Setup
  Setting up LiveMessage can be complex and time-consuming, requiring integration with existing systems and proper configuration to ensure it works smoothly.