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CliPlace VS LiveMessage from Salesforce

Compare CliPlace VS LiveMessage from Salesforce and see what are their differences

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CliPlace logo CliPlace

Customer Self-Service Portal for HubSpot

LiveMessage from Salesforce logo LiveMessage from Salesforce

Make mobile messaging a cornerstone of customer service
  • CliPlace Landing page
    Landing page //
    2022-09-13

The customer self-service portal for HubSpot allows customers to manage tickets themselves, view change history, and add notes to tickets. Our customer portal is a convenient tool that improves the quality of support.

  • LiveMessage from Salesforce Landing page
    Landing page //
    2023-06-21

CliPlace

Website
cliplace.com
Pricing URL
Official CliPlace Pricing
$ Details
freemium
Platforms
Web
Release Date
2020 July
Edit details

LiveMessage from Salesforce

Website
salesforce.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

CliPlace features and specs

  • Notifications
    Notification of ticket status changes or added comments from the support team
  • Customer portal
    Personal account of the client with the maximum information on his tickets, contracts, knowledge base
  • Сreation and management of tickets
    Ability for the client to manage his tickets and add notes
  • Knowledge Base in Context
    Educate your customers with right content in right time
  • Access management
    Grant access to all your contacts or select chosen
  • Communication history
    Customer personal portal with communication history

LiveMessage from Salesforce features and specs

  • Seamless Integration
    LiveMessage integrates smoothly with other Salesforce tools, allowing for a streamlined customer service experience within the Salesforce ecosystem.
  • Multi-Channel Support
    It supports communication through various channels, including SMS and messaging apps like Facebook Messenger and WhatsApp, enabling a flexible approach to customer interactions.
  • Automated Messaging
    LiveMessage offers automated messaging, which can help reduce response times and improve service efficiency through the use of chatbots and predefined responses.
  • Enhanced Customer Engagement
    By meeting customers on their preferred platforms, LiveMessage helps companies provide personalized and responsive service, boosting overall customer satisfaction.

Possible disadvantages of LiveMessage from Salesforce

  • Cost Considerations
    Implementing LiveMessage can incur additional costs, depending on the level of integration and the specific Salesforce package your business uses.
  • Learning Curve
    Users may face a learning curve, initially requiring training to fully utilize all the features and effectively manage multi-channel communications.
  • Reliance on Internet Connectivity
    As a cloud-based solution, its performance heavily relies on stable internet connectivity, which could be a limitation in areas with poor network infrastructure.
  • Complex Setup
    Setting up LiveMessage can be complex and time-consuming, requiring integration with existing systems and proper configuration to ensure it works smoothly.

Category Popularity

0-100% (relative to CliPlace and LiveMessage from Salesforce)

CliPlace

LiveMessage from Salesforce

Customer Service
100 100%
Customer Service
0% 0
Help Desk
48 48%
Help Desk
52% 52
Customer Communication
0 0%
Customer Communication
100% 100
Customer Support
58 58%
Customer Support
42% 42

User comments

Share your experience with using CliPlace and LiveMessage from Salesforce. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare CliPlace and LiveMessage from Salesforce

CliPlace Reviews

  1. Issa
    · CCO at MagneticOne ·
    CliPlace helps me improve customer support

    We set a goal to increase the level of customer support. After customer surveys, we realized that they need to be aware of their own tickets. This feature is absent in HubSpot. We found an alternative - CliPlace ticket portal. This contributes greatly to our goal.

    👍 Pros:    Сustomer ticket management|Access settings|Quick update|Ticket reply and commenting|Upload attachments|Branding portal
    👎 Cons:    Few access configurations|Without deals control|Slow support|Unfinished knowledge base

LiveMessage from Salesforce Reviews

We have no reviews of LiveMessage from Salesforce yet.
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What are some alternatives?

When comparing CliPlace and LiveMessage from Salesforce, you can also consider the following products

App Samurai - App Samurai is a mobile marketing technology company providing pinpoint solutions with in-house technologies.

HiOperator - HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.

HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Service - Customer service issues solved for you, on demand, for free.

Raychat - Online customer support

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