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CliPlace VS Customer Service Academy by Freshdesk

Compare CliPlace VS Customer Service Academy by Freshdesk and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Reviews
  3. » Alternatives

CliPlace logo CliPlace

Customer Self-Service Portal for HubSpot

Customer Service Academy by Freshdesk logo Customer Service Academy by Freshdesk

Become a customer service expert with video lessons 🎓
  • CliPlace Landing page
    Landing page //
    2022-09-13

The customer self-service portal for HubSpot allows customers to manage tickets themselves, view change history, and add notes to tickets. Our customer portal is a convenient tool that improves the quality of support.

  • Customer Service Academy by Freshdesk Landing page
    Landing page //
    2023-09-16

CliPlace features and specs

  • Notifications: Notification of ticket status changes or added comments from the support team
  • Customer portal: Personal account of the client with the maximum information on his tickets, contracts, knowledge base
  • Сreation and management of tickets: Ability for the client to manage his tickets and add notes
  • Knowledge Base in Context: Educate your customers with right content in right time
  • Access management: Grant access to all your contacts or select chosen
  • Communication history: Customer personal portal with communication history

Customer Service Academy by Freshdesk features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to CliPlace and Customer Service Academy by Freshdesk)

CliPlace

Customer Service Academy by Freshdesk

Customer Service
64 64%
Customer Service
36% 36
Customer Support
35 35%
Customer Support
65% 65
Help Desk
42 42%
Help Desk
58% 58
CRM
0 0%
CRM
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CliPlace and Customer Service Academy by Freshdesk

CliPlace Reviews

  1. CliPlace helps me improve customer support

    We set a goal to increase the level of customer support. After customer surveys, we realized that they need to be aware of their own tickets. This feature is absent in HubSpot. We found an alternative - CliPlace ticket portal. This contributes greatly to our goal.

    👍 Pros:    Сustomer ticket management|Access settings|Quick update|Ticket reply and commenting|Upload attachments|Branding portal
    👎 Cons:    Few access configurations|Without deals control|Slow support|Unfinished knowledge base

Customer Service Academy by Freshdesk Reviews

We have no reviews of Customer Service Academy by Freshdesk yet.
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What are some alternatives?

When comparing CliPlace and Customer Service Academy by Freshdesk, you can also consider the following products

App Samurai - App Samurai is a mobile marketing technology company providing pinpoint solutions with in-house technologies.

Sherlock - Sherlock provides insights on user engagement for product makers.

Clickky's Self-Serve Platform - A self-serve platform to make mobile app promotion easy

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

Helpy - The spread of the covid-19 slows down with Helpy

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