Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
InsightSquared - #1 for Salesforce.com Pipeline forecasting, profitability analysis, activity tracking: all the small business intelligence you need. Works using CRM data and automatic syncing.
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
Aviso - Aviso provides predictive analytics software to help sales organizations optimize their performance and exceed revenue goals using machine learning algorithms and portfolio management techniques.
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Sidekick by Hubspot - Customer insight integrated with your email tools.
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.