To understand your customers even better, it’s great to put yourself in their shoes. Imagine that you have some important issue to solve and all you need is a professional response from a support agent.
Instead, you wait for 10 minutes until you finally reach an agent, then he can’t understand your problem and keeps asking annoying questions, the whole conversation is clueless and you decide to hang up and don’t use this company’s product ever again. Quite realistic, isn’t it?
This is where Channels comes to the rescue. We give your business many features to boost your customer service. The benefits include:
all customer details before a call, so you don’t have to do a long, pointless interview before the actual point of conversation;
integration with e-commerce platforms, such as Shopify, Magento, Pipedrive, etc., so you don’t need to change your current workflow at all;
the mobile app, so you can handle important business calls anytime and anywhere;
Chrome extension, so you can make and answer one-click calls from your computer;
two-way SMS communication, so you aren’t limited to phone calls in your customer service;
the IVR system, so you can let your customers call the right agent every time they want;
international phone numbers, so your customers may have a call from more than 60 countries worldwide with ease and the lowest rates on the market.
Make your customers feel like home. Start your free trial with Channels now.
Viima's simple, yet incredibly powerful Agile Innovation Platform is the most widely used and highest rated idea management software in the world. With Viima, you can effortlessly collect ideas from different stakeholders and manage them all the way through to innovations. Viima's uniquely flexible, yet robust approach allows organizations to configure the tool to match their brand and processes, and provides users with an extremely engaging user experience.
And, you can get started in minutes, completely free of charge.
It's Best For: Organizations that are looking to deliver measurable results with innovation and create a company culture focused on innovation and continuous improvement. Ideal for medium and large organizations.
With Viima you can: * Collect ideas from your employees, customers, and other stakeholders. * Prioritise ideas and pick the right ones to progress. * Develop and refine ideas together with your team. * Analyse your innovation process to find and eliminate bottlenecks.
Viima is already used by more than 20 000 organizations around the world.
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