Software Alternatives & Reviews

channels.app VS Aircall

Compare channels.app VS Aircall and see what are their differences


Channels is a data-driven phone system designed to improve your customer service. It’s undeniable that growing trust and satisfaction among your customers is the foundation of success. Channels gives you a new look at this solution.

Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs
channels.app Landing Page
channels.app Landing Page

To understand your customers even better, it’s great to put yourself in their shoes. Imagine that you have some important issue to solve and all you need is a professional response from a support agent.

Instead, you wait for 10 minutes until you finally reach an agent, then he can’t understand your problem and keeps asking annoying questions, the whole conversation is clueless and you decide to hang up and don’t use this company’s product ever again. Quite realistic, isn’t it?

This is where Channels comes to the rescue. We give your business many features to boost your customer service. The benefits include:

  • all customer details before a call, so you don’t have to do a long, pointless interview before the actual point of conversation;

  • integration with e-commerce platforms, such as Shopify, Magento, Pipedrive, etc., so you don’t need to change your current workflow at all;

  • the mobile app, so you can handle important business calls anytime and anywhere;

  • Chrome extension, so you can make and answer one-click calls from your computer;

  • two-way SMS communication, so you aren’t limited to phone calls in your customer service;

  • the IVR system, so you can let your customers call the right agent every time they want;

  • international phone numbers, so your customers may have a call from more than 60 countries worldwide with ease and the lowest rates on the market.

Make your customers feel like home. Start your free trial with Channels now.

Aircall Landing Page
Aircall Landing Page

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

channels.app details

Categories
Communication VoIP Enterprise Communication
Website channels.app  
Pricing URL Official channels.app Pricing  
Details $freemium
Platforms
Web iPhone Shopify Magento Android iOS Browser

Aircall details

Categories
Phone System Communication Enterprise Communication Virtual Phone Number Phone Numbers Call Tracking And Analytics Internet Calls
Website aircall.io  
Pricing URL Official Aircall Pricing  
Details $-
Platforms
-

channels.app videos

Calling with Power Dialer | CrazyCall

More videos:

  • - Getting Started with CrazyCall
  • - FOOL YOUR FRIENDS WITH CALLER ID SPOOFING USING CRAZYCALL |100% WORKING(ALL COUNTRIES) |

Aircall videos

Aircall - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

More videos:

  • - Aircall empowers sales and support teams worldwide with a phone system powered by Twilio
  • - Aircall: Making Customer Support as Easy as Blowing Bubbles

Category Popularity

0-100% (relative to channels.app and Aircall)
21
21%
79%
79
21
21%
79%
79
27
27%
73%
73
16
16%
84%
84

Reviews

These are some of the external sources and on-site user reviews we've used to compare channels.app and Aircall

channels.app Reviews

Best Call Center Software: The Complete List (2020 Update)
CrazyCall is the perfect software to help you simplify your inside sales and customer service practices. The software includes both a manager panel and a call panel to give you insights into how your campaigns and agents are performing.
Choosing the Best Calling Software for Outbound Sales
CrazyCall is the phone system for inbound and outbound calls that includes auto dialer (Power dialer only), reporting, call scripts, online monitoring, etc. They provide a browser-based call center solution with lead generation and click-to-call widgets. The lead generation widget effectively connects web visitors with agents, whereas the click-to-call widget (Chrome...
Source: medium.com

Aircall Reviews

7 Best Cloud PBX Solution for Small to Medium Business
And even in this department, Aircall is extremely forthcoming with the support they provide. The current list of integrations includes more than 100 tools and platforms that modern business owners use—the likes of Zoho, Shopify, SnapCall, Pipedrive, and many others.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
AirCall is a VoIP business phone system that is being used by more than 2500 customers across the globe which includes large enterprises such as the Pipedrive, Birchbox, Uber, and SeatGeek. It enables the users to place and take calls anywhere, instantly obtain numbers in more than 40 countries as well as to route calls without any hassle. They offer a plan with...
Source: talkroute.com

Social recommendations and mentions

Based on our record, Aircall seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

channels.app mentions (0)

We have not tracked any mentions of channels.app yet. Tracking of channels.app recommendations started around Mar 2021.

Aircall mentions (1)

What are some alternatives?

When comparing channels.app and Aircall, you can also consider the following products

PhoneBurner - PhoneBurner is a cloud-based​ power dialer to boost sales productivity

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Freshcaller - Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.

Convoso - Call center solution to covert leads faster

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

User reviews

Share your experience with using channels.app and Aircall. For example, how are they different and which one is better?

Post a review