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Campaign Monitor VS SympoQ

Compare Campaign Monitor VS SympoQ and see what are their differences

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Campaign Monitor logo Campaign Monitor

Email marketing software built for designers and their clients to run successful email campaigns.

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.
  • Campaign Monitor Landing page
    Landing page //
    2023-10-07
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

Campaign Monitor

Website
campaignmonitor.com
Pricing URL
Official Campaign Monitor Pricing
$ Details
-
Platforms
-
Release Date
2004 January
Startup details
Country
United States
State
Tennessee
City
Nashville
Founder(s)
Ben Richardson
Employees
250 - 499
Edit details

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Campaign Monitor features and specs

No features have been listed yet.

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Campaign Monitor videos

+ Add

How to Use a Custom Campaign Monitor Template

More videos:

  • Demo - Campaign Monitor Demo
  • Review - Mastering email marketing with Campaign Monitor

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Campaign Monitor and SympoQ)

Campaign Monitor

SympoQ

Email Marketing
100 100%
Email Marketing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Email Marketing Platforms
100 100%
Email Marketing Platforms
0% 0
Customer Service
0 0%
Customer Service
100% 100

Questions and Answers

As answered by people managing Campaign Monitor and SympoQ.

How would you describe your primary audience?

SympoQ's answer:

Startups and agile support teams.

What makes your product unique?

SympoQ's answer:

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer:

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer:

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer:

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer:

  • Software companies
  • Telecom operators

User comments

Share your experience with using Campaign Monitor and SympoQ. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Campaign Monitor and SympoQ

Campaign Monitor Reviews

12 Top Campaign Monitor Alternatives & Competitors
So has Campaign Monitor been able to keep up? In some ways yes. They’ve introduced automations and updated the user-interface, but more as a REACTION to other pioneering (and distrupting) platforms. I’ll be 100% honest that I left Campaign Monitor years ago, but still followed along at a distance.
Source: thedigitalmerchant.com
The 24 Best Email Marketing Tools
Owned by Campaign Monitor, Delivra is an email service provider designed for sophisticated, high-volume email marketing. Features include list segmentation, auto-responders, a drag-and-drop editor, multi-channel drip campaigns, pre-built and custom templates, and engagement scoring.
Source: webbiquity.com
9 Best Campaign Monitor Alternatives To Power Up Your Personalization Efforts [2023]
This popular Campaign Monitor competitor carries advanced personalization features, like merging tags that can help your content change according to the recipient of your email campaign. This goes for the name or even the language you will use in your email. Mailchimp can also pinpoint the best time to send an email with its platform to detect patterns in your open rates,...
Source: moosend.com
7 Best Campaign Monitor Alternatives for 2023
Mind that you can’t create landing pages with Campaign Monitor. If you need a solution for lead generation, you’ll also need to invest in a landing page builder and integrate it with Campaign Monitor… or use Sendinblue.
Source: www.sendinblue.com
7 Cheaper Mailchimp Alternatives to Consider in 2019
Campaign Monitor makes it very easy to personalize your emails. And you also get a great-looking automation flow builder that rivals ConvertKit. That, along with a well-designed interface, is why you might want to pay a little more for Campaign Monitor.
Source: www.codeinwp.com

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Campaign Monitor seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Campaign Monitor mentions (1)

  • Why Email Marketing Is a necessity.
    According to campaignmonitor, the Return on investment in email marketing is 4400%. This implies a $44 return on every $1 spent. Also according to Direct Marketing Association, 66% of consumers have made a purchase online due to an email marketing message they have received in the past. Source: almost 2 years ago

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

What are some alternatives?

When comparing Campaign Monitor and SympoQ, you can also consider the following products

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Brevo - Innovative online Email Marketing solution to manage your contacts, create & send your newsletters and track your results. More than 80 000 clients. Best prices and attractive features.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Klaviyo - Klaviyo helps brands own the customer experience, grow higher-value relationships, and deliver more personalized marketing experiences across email, mobile, and web.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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