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CallTools VS Dixa

Compare CallTools VS Dixa and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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CallTools logo CallTools

All-in-one predictive dialer & inbound call center solution

Dixa logo Dixa

Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕
  • CallTools Landing page
    Landing page //
    2023-09-16
  • Dixa Landing page
    Landing page //
    2023-10-04

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.

Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.

CallTools

Website
calltools.com
Pricing URL
Official CallTools Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Dixa

Website
dixa.com
Pricing URL
Official Dixa Pricing
$ Details
paid Free Trial $39.0 / Monthly (Per agent / Per month)
Platforms
Ada Agillic Boost Capturi Certainly Chattermill Citrix CXmoments DeepL DigitalGenius Dynamics365 Ebbot Elevio Emarsys Factbranch Fullview Geckoboard Hubspot Injixo Klaus LangAI Lumoa Magento Marketo Muiros Nicereply Okta Pipedrive Playvox Plecto PowerBI Salesforce Shopify Solvemate Scorebuddy SentiSum StellaConnect Stitch SuperOffice Surfboard Tableau Thankful Unbabel Ultimate WooCommerce Zapier Zenloop Zowie
Release Date
2015 March
Edit details

CallTools features and specs

No features have been listed yet.

Dixa features and specs

  • Incident and problem management Features: Main Feature Category
  • - Organize and prioritize service tickets: Yes
  • - Subscription-based notifications: Yes
  • - Ticket creation and submission: Yes
  • - Automated responses: Yes
  • - SLA management: Yes
  • - Expert directory: Yes
  • - ITSM collaboration and documentation: Yes
  • - Ticket response: Yes
  • - Attachments/Screencasts: Yes
  • Self Help Community Features: Main Feature Category
  • - External knowledge base: Yes
  • - Q and A: Yes
  • - Internal knowledge base: Yes
  • - Surveys/polls: Yes
  • Multi-Channel Help Features: Main Feature Category
  • - Customer portal: Yes
  • - Phone support: Yes
  • - Social Integration: Yes
  • - Help Desk CRM integration: Yes
  • - Live help chat: Yes
  • - IVR: Yes
  • - Email Support: Yes

CallTools videos

+ Add

Calltools campaign in less then 5 minutes | Wholesale Real Estate Cold Calling

Dixa videos

+ Add

Experience Dixa, the next-gen customer service platform

More videos:

  • Demo - Dixa Messenger
  • Review - Too Good To Go - Fighting Food Waste Around the World with Dixa

Category Popularity

0-100% (relative to CallTools and Dixa)

CallTools

Dixa

Communication
14 14%
Communication
86% 86
VoIP
100 100%
VoIP
0% 0
Customer Support
0 0%
Customer Support
100% 100
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CallTools and Dixa

CallTools Reviews

Best Call Center Software: The Complete List (2020 Update)
Calltools helps you boost your team’s productivity by providing access to their high speed predictive dialer. Not to mention, this technology integrates with several other product and client management systems like Salesforce, Infusionsoft, Zoho, HubSpot, and more.
Source: biz30.timedoctor.com

Dixa Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Dixa is a simple-to-set-up contact center that runs entirely in a web browser. Featuring advanced call distribution algorithms and caller recognition, Dixa is a modern solution designed to improve the experience of both the customer and the contact center administrator.
Source: blog.hubspot.com
Best Call Center Software: The Complete List (2020 Update)
Dixa is cloud-based customer service software that allows businesses to deliver real-time support on phone, email, chat and messenger from one system. Built for call centers, contact centers and inbound customer service, Dixa provides quality VoIP with local rates around the world and the ability to scale up or down at no additional cost. Dixa is easy to use and accessible...
Source: biz30.timedoctor.com

What are some alternatives?

When comparing CallTools and Dixa, you can also consider the following products

8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Vonage Business Communications - Vonage Business Communications transforms communications and activates conversations anytime, anywhere. Learn more about unified communications now!

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

CallFire - Grow your business with virtual phone numbers, IVR, voice broadcasting, mass text messaging services and power dialing.

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