Based on our record, CallTrackingMetrics seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Use a third-party service like callrail or calltrackingmetrics. There are many competitors to those two as well to pick from. Source: almost 3 years ago
Invoca - Call tracking & analytics software
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
Genesys Engage - Contact Center Operations