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Callfinder VS PlayVox

Compare Callfinder VS PlayVox and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Callfinder logo Callfinder

500 million+ members | Manage your professional identity. Build and engage with your professional network. Access knowledge, insights and opportunities.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
Not present
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Callfinder videos

+ Add

Improve Agent Performance with CallFinder’s Automated Quality Monitoring Solution

More videos:

  • Review - CallFinder + Best Dental: Improving the Patient Experience with Actionable Insights
  • Review - JESUITS - gadget@TTS -Ep25- MultiTech CallFinder GSM

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to Callfinder and PlayVox)

Callfinder

PlayVox

Communication
24 24%
Communication
76% 76
Business & Commerce
28 28%
Business & Commerce
72% 72
Work Management
17 17%
Work Management
83% 83
Online Services
24 24%
Online Services
76% 76

User comments

Share your experience with using Callfinder and PlayVox. For example, how are they different and which one is better?
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What are some alternatives?

When comparing Callfinder and PlayVox, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CallMiner Eureka - Speech Analytics

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