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BugSnag VS Usersnap

Compare BugSnag VS Usersnap and see what are their differences

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BugSnag logo BugSnag

Not all bugs are worth fixing. Prioritize and fix software bugs that matter while improving software stability with every release.

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.
  • BugSnag Landing page
    Landing page //
    2023-08-05

Bugsnag monitors application stability so you can make data-driven decisions on whether you should be building new features or fixing bugs.

We are a full stack stability management solution with best-in-class functionality for mobile applications.

  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

BugSnag

Website
bugsnag.com
Pricing URL
Official BugSnag Pricing
$ Details
freemium
Platforms
iOS Android JavaScript PHP Java Python C++ .Net Ruby Swift Laravel Go
Release Date
2012 September
Edit details

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

BugSnag features and specs

No features have been listed yet.

Usersnap features and specs

  • Screen recording: Yes
  • Voice recording: Yes
  • Feedback widget: Yes
  • Feedback boards: Yes
  • Feedback & Commenting: Yes
  • Bug Tracking: Yes
  • Integrations: Yes
  • Feedback Collector: Yes
  • Flexible Pricing: Yes
  • NPS Widget: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer portal: Yes
  • Surveys: Yes

BugSnag videos

+ Add

Bug Tracking in Laravel: Bugsnag vs Flare [Demo/Review]

More videos:

  • Review - Detect and diagnose errors with Bugsnag
  • Review - 3 Reasons to Use Tools Like Bugsnag

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Category Popularity

0-100% (relative to BugSnag and Usersnap)

BugSnag

Usersnap

Error Tracking
100 100%
Error Tracking
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Exception Monitoring
100 100%
Exception Monitoring
0% 0
Visual Bug Reports
0 0%
Visual Bug Reports
100% 100

User comments

Share your experience with using BugSnag and Usersnap. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BugSnag and Usersnap

BugSnag Reviews

  1. Works as expected

    I've been using BugSnag for several years now in multiple projects. The integration with Ruby on Rails is seamless and flawless, and I've never experienced a single issues.

    🏁 Competitors: Rollbar
    👍 Pros:    Clean ui|Easy to use
6 Bugsnag Alternatives to Consider in 2021
Bugsnag is a famous error monitoring tool used for the same purpose. It is renowned for its ability to track down your application’s health against a laid down goal and notify you when you are off the roadmap. However, it has its drawbacks too. This is why customers often end up looking for Bugsnag alternatives. Fortunately, there are plenty of Bugsnag alternatives available...
Source: scoutapm.com

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Social recommendations and mentions

Based on our record, Usersnap should be more popular than BugSnag. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BugSnag mentions (2)

  • Ask HN: Who is hiring? (February 2022)
    Bugsnag (SmartBear) | Android SDK Engineer | Full time | Onsite (Bath, UK) or Remote (UK) | https://bugsnag.com/ Cross platform crash-reporting and application stability dashboard. We're looking for an experienced Android engineer to join our open source team and help maintain our Android SDKs - used by engineering teams worldwide including some of the biggest names in tech. Work with a team of diversely-skilled... - Source: Hacker News / over 2 years ago
  • Self-hosted Standard Notes contacting many servers including Google on iOS
    Bugsnag.com btw is contacted if Error Reporting is enabled. Feel free to disable that. Source: over 2 years ago

Usersnap mentions (4)

  • Chatbot widget for support, bugs and feedback?
    We are using User Snap. https://usersnap.com/. Source: 12 months ago
  • Ask HN: Is there a tool / product that enables commenting on HTML elements?
    Https://usersnap.com/ could be an option. - Source: Hacker News / almost 2 years ago
  • Customer Feedback
    Accelerate growth of your business with the right customer feedback! We provide some proven strategies and tactics to prioritize customer experience for increased revenue. Source: about 2 years ago
  • User Feedback
    Indicate how well your product perform with the help of user feedback! This helps you to identify areas where you still fall short and improve them by taking active measures. Source: over 2 years ago

What are some alternatives?

When comparing BugSnag and Usersnap, you can also consider the following products

Sentry.io - From error tracking to performance monitoring, developers can see what actually matters, solve quicker, and learn continuously about their applications - from the frontend to the backend.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Rollbar - Rollbar collects errors that happen in your application, notifies you, and analyzes them so you can debug and fix them. Ruby, Python, PHP, Node.js, JavaScript, and Flash libraries available.

Marker.io - Visual feedback and bug reporting tool for websites

AirBrake - Airbrake is the leading exception reporting service, currently providing error tracking.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

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