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BugPlug VS Usersnap

Compare BugPlug VS Usersnap and see what are their differences

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BugPlug logo BugPlug

Quickly capture feedback and bugs from your team, clients, and users with our on-site widget.

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.
  • BugPlug Landing page
    Landing page //
    2018-12-13
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

BugPlug

Website
bugplug.omatum.com
Pricing URL
Official BugPlug Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

BugPlug features and specs

  • User-Friendly Interface
    BugPlug boasts a clean and intuitive interface, making it easy for users of all technical backgrounds to navigate and utilize the platform effectively without a steep learning curve.
  • Real-Time Reporting
    The tool provides real-time bug reporting capabilities, allowing for immediate identification and response to issues, which can lead to faster resolution times and increased productivity.
  • Comprehensive Tracking
    BugPlug offers comprehensive bug tracking features, allowing teams to track the entire lifecycle of a bug from discovery to resolution, ensuring no detail is overlooked.
  • Integration Capabilities
    It integrates seamlessly with various project management and development tools, which helps maintain a smooth workflow and avoids disruption by synchronizing data across platforms.

Possible disadvantages of BugPlug

  • Limited Customization
    BugPlug offers limited customization options, which could be a downside for companies needing more tailored solutions to fit unique workflows or reporting requirements.
  • Pricing
    The cost structure may not be suitable for smaller teams or startups, as it could be perceived as being on the higher side compared to other similar tools.
  • Feature Complexity
    Some users might find the feature set overwhelming, especially if they are looking for a more straightforward bug tracking tool without extra functionalities.
  • Limited Offline Access
    BugPlug requires an internet connection for most of its functionalities, which could be a limitation for users needing offline access for remote or on-site work without reliable connectivity.

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

BugPlug videos

No BugPlug videos yet. You could help us improve this page by suggesting one.

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Usersnap videos

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Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Category Popularity

0-100% (relative to BugPlug and Usersnap)

BugPlug

Usersnap

Customer Feedback
8 8%
Customer Feedback
92% 92
User Feedback
9 9%
User Feedback
91% 91
Feedback
100 100%
Feedback
0% 0
Visual Bug Reports
0 0%
Visual Bug Reports
100% 100

User comments

Share your experience with using BugPlug and Usersnap. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BugPlug and Usersnap

BugPlug Reviews

We have no reviews of BugPlug yet.
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Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BugPlug mentions (0)

We have not tracked any mentions of BugPlug yet. Tracking of BugPlug recommendations started around Mar 2021.

Usersnap mentions (4)

What are some alternatives?

When comparing BugPlug and Usersnap, you can also consider the following products

Sleekplan - Embedded customer feedback management made for SaaS - The most sleek solution to collect and manage user feedback, keep a changelog and know your customers' needs.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

userinput.io - Get on-demand feedback for your app, website or idea. Learn how to improve by hearing real opinions.

Marker.io - Visual feedback and bug reporting tool for websites

Instabug - The top apps in the world rely on Instabug for beta testing, user engagement and crash reporting.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

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