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Buffer VS Custom Bots by Intercom

Compare Buffer VS Custom Bots by Intercom and see what are their differences

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Buffer logo Buffer

Buffer makes it super easy to share any page you're reading. Keep your Buffer topped up and we automagically share them for you through the day.

Custom Bots by Intercom logo Custom Bots by Intercom

Create your own custom bot, no code required
  • Buffer Landing page
    Landing page //
    2023-10-19
  • Custom Bots by Intercom Landing page
    Landing page //
    2023-05-11

Buffer features and specs

  • Ease of Use
    Buffer offers a clean, user-friendly interface that makes it easy for users to navigate and schedule social media posts.
  • Multi-Platform Support
    Buffer supports a wide range of social media platforms, including Facebook, Twitter, Instagram, LinkedIn, and Pinterest, allowing users to manage multiple accounts from one place.
  • Post Scheduling
    Users can schedule posts in advance, helping them maintain a consistent posting schedule without having to be online all the time.
  • Analytics and Reporting
    Buffer provides detailed analytics and reporting tools that help users track the performance of their posts and make data-driven decisions.
  • Collaborative Features
    Buffer offers collaboration tools for teams, allowing multiple members to contribute to social media management efforts.
  • Custom Scheduling
    Users can create custom posting schedules specific to each platform, optimizing their content for the best times to post.
  • Content Suggestions
    Buffer provides content suggestions, helping users find and share relevant content to keep their audience engaged.
  • Customer Support
    Buffer has a reliable customer support system, including live chat, email support, and extensive online resources.

Possible disadvantages of Buffer

  • Limited Free Plan
    The free plan offers limited features and only allows for basic functionality, which may not meet the needs of businesses seeking more advanced tools.
  • Cost
    While Buffer offers several pricing tiers, some users may find the cost of the more advanced plans to be relatively high.
  • Instagram Direct Posting Limitations
    Buffer's direct posting for Instagram has certain limitations due to API restrictions, requiring users to use push notifications for some posts.
  • No Native Support for Some Platforms
    Certain social media platforms, like TikTok, are not natively supported by Buffer, limiting its versatility for those looking to manage all their social media in one place.
  • Limited Advanced Features
    Compared to competitors, Buffer may lack some advanced features and integrations such as detailed sentiment analysis or advanced automation.
  • Reporting Complexity
    The analytics and reporting features, while useful, can sometimes be complex and hard to interpret for novice users.
  • No Comprehensive CRM Integration
    Buffer lacks robust integrations with Customer Relationship Management (CRM) platforms, which can be a drawback for businesses looking to merge their social media strategy with customer relationship data.

Custom Bots by Intercom features and specs

  • Enhanced Customer Interaction
    Custom Bots allow businesses to engage customers proactively by automating and personalizing responses. This ensures that customer inquiries are addressed promptly, improving the overall customer experience.
  • 24/7 Availability
    Custom Bots can operate around the clock without the need for human intervention, offering assistance to customers at any time of the day or night.
  • Efficient Resource Utilization
    By automating routine queries, Custom Bots free up human agents to focus on more complex issues, increasing overall operational efficiency.
  • Scalability
    As businesses grow, Custom Bots can handle increased volumes of customer interactions without a proportional increase in staffing costs.
  • Data Collection
    Custom Bots can gather valuable information from customer interactions, helping businesses to better understand their audience and make informed decisions.

Possible disadvantages of Custom Bots by Intercom

  • Limited Complex Problem Solving
    Custom Bots may struggle to handle complex, nuanced, or emotionally charged inquiries that require human empathy and judgment.
  • Potential for Miscommunication
    Automated responses can sometimes be misunderstood by customers, leading to frustration if the bot does not address a customer's particular need accurately.
  • Initial Setup and Maintenance
    Setting up Custom Bots requires an investment in time and resources, and ongoing maintenance may be necessary to update responses and workflows.
  • Integration Challenges
    Businesses may face technical challenges when integrating Custom Bots with existing systems and workflows, potentially causing temporary disruptions.
  • Impersonal Interaction
    Some customers may prefer human interaction and feel dissatisfied with the impersonal nature of automated bots, impacting their perception of the brand.

Buffer videos

+ Add

Hootsuite VS Buffer VS Later 2019 | 3 Best Social Media Schedulers

More videos:

  • Review - Hootsuite vs Buffer (Social Media Management)
  • Review - Buffer Review (Social Media Management Tool)

Custom Bots by Intercom videos

No Custom Bots by Intercom videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Buffer and Custom Bots by Intercom)

Buffer

Custom Bots by Intercom

Social Media Tools
100 100%
Social Media Tools
0% 0
CRM
0 0%
CRM
100% 100
Social Media Marketing
100 100%
Social Media Marketing
0% 0
Messaging
0 0%
Messaging
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Buffer and Custom Bots by Intercom

Buffer Reviews

  1. FaizaAdeel
    · Owner at Peacock.collection111 ·
    My SMM partner

    I love working with buffer its feature of scheduling makes me free for whole month. Best and easy tool to use.

    👍 Pros:    Unlimited scheduling and good speed
    👎 Cons:    Some accounts does not connect easily like pintrest
15 best Agorapulse alternatives for agencies and marketers
Buffer’s powerful analytics tools also provide valuable insights into post performance, engagement metrics, and audience demographics, allowing users to optimize their social media strategy.
Source: contentstudio.io
Top 7 Agorapulse Alternatives You Should Consider in 2024
Overall, Buffer is an excellent Agorapulse alternative for small businesses and solopreneurs seeking an affordable social media marketing platform with solid content planning and publishing tools. If you’ve already tried it and it didn’t fit your needs, check out these 9 Buffer alternatives we found useful.
Source: planable.io
5 Best Taplio Alternatives to Consider Using in 2024
Known for its remarkable commitment to transparency and operating with a fully remote team, Buffer embodies values like gratitude, continuous improvement, no-ego collaboration, optimism, and reflection.
Source: authoredup.com
10 Alternative Tools That Surpass AgoraPulse
Buffer helps users expand their reach and their audience organically. Driven by high values, Buffer provides intuitive marketing tools for companies looking to broaden their horizons.
Source: coschedule.com
ContentCal Alternatives: 10 Social Media Solutions That Outshine It
Buffer is one of the oldest social media tools on the market. This ContentCal alternative offers users a suite of tools to help them with tasks such as scheduling posts, analyzing performance, and managing engagement.
Source: planable.io

Custom Bots by Intercom Reviews

We have no reviews of Custom Bots by Intercom yet.
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Social recommendations and mentions

Based on our record, Buffer seems to be more popular. It has been mentiond 58 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Buffer mentions (58)

  • Mastering Crowdfunding for Open Source Projects
    Promotion is key—don't wait for people to find your campaign. Actively share updates on social media, write blog posts, and engage with industry influencers. Transparency with your backers through regular progress reports builds trust and encourages long-term support. Platforms like GitHub Sponsors offer built-in transparency tools to connect with your backers directly. - Source: dev.to / 3 months ago
  • Thriving in the Startup Ecosystem: Overcoming Common Challenges
    👉 Work-life balance: While the startup grind is often intense, maintaining a healthy work-life balance is crucial for long-term success and employee well-being. Effective time management, clear communication, and self-care are essential to thriving in this fast-paced environment. Companies like Buffer have been vocal about their commitment to employee well-being, offering unlimited vacation time and remote work... - Source: dev.to / 9 months ago
  • I'm looking for practical Rust exercises
    For example look at buffer.com. Create simple web app where user will write a post, select target social networks to publish and time of publishing (like 8 hours from now). Source: over 1 year ago
  • No surf musician?
    I use buffer to post to IG / Tiktok without visiting them. It works fairly well, although not perfect, but they seem to be working on it pretty consistently. Source: almost 2 years ago
  • Buffer vs Later 2023: Choosing the Right Social Media Management Tool
    Socialjobnow.com has published a comparison between Buffer and Later, two popular social media management tools used by businesses to schedule and automate their social media posts. The article provides an in-depth analysis of each tool's features, pricing, and benefits, offering valuable insights for businesses looking to optimize their social media strategy. Source: almost 2 years ago
View more

Custom Bots by Intercom mentions (0)

We have not tracked any mentions of Custom Bots by Intercom yet. Tracking of Custom Bots by Intercom recommendations started around Mar 2021.

What are some alternatives?

When comparing Buffer and Custom Bots by Intercom, you can also consider the following products

Hootsuite - Enhance your social media management with Hootsuite, the leading social media dashboard. Manage multiple networks and profiles and measure your campaign results.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SproutSocial - Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Try it for free.

Botdesk - Support your customers automatically on website and messaging platforms - transform your FAQ to chatbot in 5 minutes, for real.

AgoraPulse - An easy social media management tool that works with Facebook, Twitter, Instagram, LinkedIn, Google+, and YouTube. Start your free trial today!

Joonbot - Joonbot is a no-code and intuitive chatbot builder.

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