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Hootsuite VS Custom Bots by Intercom

Compare Hootsuite VS Custom Bots by Intercom and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Hootsuite logo Hootsuite

Enhance your social media management with Hootsuite, the leading social media dashboard. Manage multiple networks and profiles and measure your campaign results.
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Custom Bots by Intercom logo Custom Bots by Intercom

Create your own custom bot, no code required
  • Hootsuite Landing page
    Landing page //
    2025-04-21
  • Custom Bots by Intercom Landing page
    Landing page //
    2023-05-11

Hootsuite features and specs

  • Unified Social Media Management
    Hootsuite allows users to manage multiple social accounts from a single dashboard, simplifying social media management and saving time.
  • Scheduled Posting
    Users can schedule posts in advance across various platforms, ensuring consistent content release without manual posting.
  • Analytics and Reporting
    Hootsuite provides detailed analytics and reporting features to track the performance of social media campaigns and measure ROI.
  • Team Collaboration
    The platform supports team collaboration, allowing multiple users to manage social media tasks and workflows efficiently.
  • Content Curation
    Hootsuite offers tools to discover, curate, and share relevant content to engage followers and enhance the brand’s social presence.
  • Comprehensive Analytics
    Hootsuite Insights provides a wide range of analytics tools that allow users to track social media performance comprehensively, including sentiment analysis and trend tracking.
  • Real-Time Monitoring
    Users can monitor social media mentions and conversations in real time, enabling immediate response to comments or emerging trends.
  • Customizable Reports
    The platform allows users to create customized reports, which are useful for presenting data to stakeholders or for internal analysis tailored to specific business needs.
  • Integration Capabilities
    Hootsuite Insights can be integrated with various other tools and platforms, making it a versatile choice for companies using multiple systems in their digital strategy.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface, making it accessible even for those who may not be very tech-savvy.

Custom Bots by Intercom features and specs

  • Enhanced Customer Interaction
    Custom Bots allow businesses to engage customers proactively by automating and personalizing responses. This ensures that customer inquiries are addressed promptly, improving the overall customer experience.
  • 24/7 Availability
    Custom Bots can operate around the clock without the need for human intervention, offering assistance to customers at any time of the day or night.
  • Efficient Resource Utilization
    By automating routine queries, Custom Bots free up human agents to focus on more complex issues, increasing overall operational efficiency.
  • Scalability
    As businesses grow, Custom Bots can handle increased volumes of customer interactions without a proportional increase in staffing costs.
  • Data Collection
    Custom Bots can gather valuable information from customer interactions, helping businesses to better understand their audience and make informed decisions.

Possible disadvantages of Custom Bots by Intercom

  • Limited Complex Problem Solving
    Custom Bots may struggle to handle complex, nuanced, or emotionally charged inquiries that require human empathy and judgment.
  • Potential for Miscommunication
    Automated responses can sometimes be misunderstood by customers, leading to frustration if the bot does not address a customer's particular need accurately.
  • Initial Setup and Maintenance
    Setting up Custom Bots requires an investment in time and resources, and ongoing maintenance may be necessary to update responses and workflows.
  • Integration Challenges
    Businesses may face technical challenges when integrating Custom Bots with existing systems and workflows, potentially causing temporary disruptions.
  • Impersonal Interaction
    Some customers may prefer human interaction and feel dissatisfied with the impersonal nature of automated bots, impacting their perception of the brand.

Hootsuite videos

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Hootsuite Insights Powered by Brandwatch

More videos:

  • Review - Introduction to Hootsuite Impact
  • Review - Hootsuite Review (Social Media Management Tool)
  • Review - Analyzing and Improving Content Reception with Hootsuite Impact
  • Tutorial - How to Use Hootsuite in 11 Minutes
  • Review - Hootsuite VS Buffer VS Later 2019 | 3 Best Social Media Schedulers
  • Tutorial - How to Browse and Filter Content with Hootsuite Impact
  • Review - My Honest Review on Hootsuite - Pros and Cons

Custom Bots by Intercom videos

No Custom Bots by Intercom videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Hootsuite and Custom Bots by Intercom)

Hootsuite

Custom Bots by Intercom

Social Media Tools
100 100%
Social Media Tools
0% 0
CRM
0 0%
CRM
100% 100
Social Media Marketing
100 100%
Social Media Marketing
0% 0
Messaging
0 0%
Messaging
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hootsuite and Custom Bots by Intercom

Hootsuite Reviews

15 best Agorapulse alternatives for agencies and marketers
Hootsuite is a pioneering social media management platform renowned for its extensive suite of tools designed to handle every aspect of a social media manager’s responsibilities. Hootsuite is a reliable alternative to Agorapulse as it offers extensive integration options, allowing users to manage multiple accounts in one place.
Source: contentstudio.io
How to Choose the Best Employee Advocacy Platform for Your Organization
If you’re already an enterprise company using Hootsuite, it might make sense to look into Amplify. However, the features are limited, and Hootsuite is a marketing tool at its core – your employee advocates may not find it user-friendly.
Source: dsmn8.com
Top 7 Agorapulse Alternatives You Should Consider in 2024
However, Hootsuite could do with some quality-of-life improvements. For instance, Hootsuite’s upload size limit may prevent users from scheduling larger files, like animations. For this, people may need to login into their social media accounts and upload their files directly, which is quite an inconvenience.
Source: planable.io
5 Best Taplio Alternatives to Consider Using in 2024
Hootsuite is an invaluable asset for any organization looking to streamline its social media strategy, offering a rich array of features that simplify management, enhance engagement, and provide deep insights into social media performance.
Source: authoredup.com
Tekpon Announces the Top Social Media Management Tools for Businesses
Hootsuite is a comprehensive and user-friendly social media management platform that offers a variety of features to help users manage and enhance their social media presence. With Hootsuite, users can curate content, schedule posts in advance, monitor multiple social media channels, track brand mentions, and analyze social media traffic. Its intuitive interface and...
Source: press.tekpon.com

Custom Bots by Intercom Reviews

We have no reviews of Custom Bots by Intercom yet.
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Social recommendations and mentions

Based on our record, Hootsuite seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hootsuite mentions (11)

  • Unlock Your Success With Content Pillars for Instagram
    Hootsuite: Hootsuite is a comprehensive social media management platform that empowers you to effortlessly create and manage content pillars for your Instagram account. With its post scheduling, performance analysis, and account engagement features, Hootsuite enables you to optimize your Instagram presence and elevate your content strategy. Source: almost 2 years ago
  • What tools do you use for industry analysis?
    Hootsuite Insights: https://hootsuite.com/ - A social media analytics tool that allows you to track sentiment and engagement around your brand or industry. This data can help you to identify consumer preferences and trends. Source: about 2 years ago
  • 5 Unconventional Social Media Marketing Strategies to Give Your Business a Boost
    Be Transparent: Instagram (https://www.instagram.com/) and Facebook (https://www.facebook.com/) are social media websites that allow you to share behind-the-scenes glimpses of your business. You can use scheduling tools like Buffer (https://buffer.com/) or Hootsuite (https://hootsuite.com/) to manage and plan your social media content. Source: about 2 years ago
  • How to Build a Social Media Marketing Dashboard with ReactJS and Hootsuite API: A Step-by-Step Guide for Marketers
    Hootsuite account: You'll need a Hootsuite account to use their API and fetch social media data. If you don't already have one, you can sign up for a free trial at https://hootsuite.com/. Source: over 2 years ago
  • What are the tools you can't live without?
    Hootsuite - Social media is a crucial component of any affiliate marketing strategy. Hootsuite is a social media management tool that helps you schedule and publish. Source: over 2 years ago
View more

Custom Bots by Intercom mentions (0)

We have not tracked any mentions of Custom Bots by Intercom yet. Tracking of Custom Bots by Intercom recommendations started around Mar 2021.

What are some alternatives?

When comparing Hootsuite and Custom Bots by Intercom, you can also consider the following products

Buffer - Buffer makes it super easy to share any page you're reading. Keep your Buffer topped up and we automagically share them for you through the day.

Botdesk - Support your customers automatically on website and messaging platforms - transform your FAQ to chatbot in 5 minutes, for real.

SproutSocial - Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Try it for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

AgoraPulse - An easy social media management tool that works with Facebook, Twitter, Instagram, LinkedIn, Google+, and YouTube. Start your free trial today!

Joonbot - Joonbot is a no-code and intuitive chatbot builder.

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