Software Alternatives, Accelerators & Startups

Bonusly VS SympoQ

Compare Bonusly VS SympoQ and see what are their differences

Bonusly logo Bonusly

Recognition and rewards that make work fun

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.
  • Bonusly Landing page
    Landing page //
    2023-09-13
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

SympoQ

Website
sympoq.com
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May

Bonusly features and specs

No features have been listed yet.

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Bonusly videos

How Bonusly Works

More videos:

  • Review - Bonusly Introduction
  • Review - Bonusly Admin Training

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Bonusly and SympoQ)
HR Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
HR
100 100%
0% 0
Help Desk And Ticketing
0 0%
100% 100

Questions and Answers

As answered by people managing Bonusly and SympoQ.

How would you describe your primary audience?

SympoQ's answer:

Startups and agile support teams.

What makes your product unique?

SympoQ's answer:

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer:

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer:

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer:

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer:

  • Software companies
  • Telecom operators

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Bonusly and SympoQ

Bonusly Reviews

13 Employee Recognition Software Used Widely Across The Globe
Bonusly is an easy-to-use and fun employee recognition software that offers a wide range of rewards catalogs and insightful analytics to drive more employee engagement. Created and designed for both users and admins, Bonusly encourages and simplifies the peer-to-peer recognition process that drives company values.Â
The Best Employee Recognition Software Platforms & Reward Programs Used By Notable Companies In 2022
Bonusly is an online platform for rewarding, recognizing, and generally celebrating awesome employees. It enables everyone to recognize anyone. Peers can recognize each other, managers can recognize direct reports, and so on and so forth. (The good vibes are basically endless.)
Source: snacknation.com

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Bonusly seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Bonusly mentions (4)

  • Giving recognition 👏 for employees in remote teams 🌎
    Any experience with rewarding systems for recognition? Have anyone used tools like bonusly ? Source: over 2 years ago
  • Rewards and recognition for employees🏆
    Any recommendation on rewarding tools? Do taco, bonusly (or other similar tools) actually work? Thoughts on rewarding with 💰to incentive recognition? Source: over 2 years ago
  • I initiated a punch system in my office.
    My company instituted Bonusly and honestly its been great to have a system similar to what you are talking about. A way to give people 5-10 credits of recognition publicly so that it can add up to a $10 gift card after 10-20 "gifts" so far has been a great way to encourage each other to be helpful. Source: over 2 years ago
  • 15 Best Slack Apps for the Future of Work
    Bonusly is an employee recognition and rewards platform that allows you to show appreciation to your team through redeemable points and digital gift cards across hundreds of brands. Recognize new hires, birthdays, team milestones, work anniversaries, and any other celebration in your company culture through one easy-to-manage system, and automate insights on your rewards and recognition trends across the team. - Source: dev.to / almost 3 years ago

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

What are some alternatives?

When comparing Bonusly and SympoQ, you can also consider the following products

Assembly - Assembly is an employee recognition software powered by AI that boosts engagement and productivity. Empower teams with peer-to-peer recognition, rewards, and performance tracking. Simplify HR processes and foster a positive workplace culture.

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Kudos - Kudos is the simple and easy to use employee recognition software that enhances employee engagement and team communication.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Motivosity - Peer-to-peer recognition platform that engages employees

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community